German Speaking Customer Support Advisor REMOTE

We are seeking a customer-focused German Speaking Customer Support Advisor to join a leading international customer experience provider in this multi-channel role you will assist German-speaking mobile telecommunications customers with technical troubleshooting account billing general inquiries and complaint resolution. You will also identify opportunities to recommend value-added products and services to earn uncapped monthly sales bonuses.

• Country: Bulgaria
  
• Work Mode: Remote / Work From Home (Available nationwide across Bulgaria).
  
• Mandatory On-Site Training: Candidates must complete 1 week of mandatory on-site nesting in Varna immediately following the initial remote training period.
  

• Assist German-speaking mobile customers via phone and email channels.
  
• Resolve inquiries regarding billing statements tariffs and general account settings.
  
• Perform basic technical troubleshooting for mobile devices and networks escalating complex cases to specialized technical teams.
  
• Handle customer complaints professionally while maintaining high service quality and satisfaction metrics.
  
• Document all client interactions and account adjustments accurately within internal systems.
  
• Identify customer needs to cross-sell suitable mobile add-ons plan upgrades and complementary services.
  

• Language Proficiency: Advanced German (C1 level) paired with intermediate operational English (B1 level or higher).
  
• Education: Minimum of a High School Diploma or equivalent.
  
• Competencies: Strong communication skills empathetic customer approach logical troubleshooting mindset and comfort handling customer complaints.
  
• Location: Based in Bulgaria or willing to relocate to Bulgaria.
  
• Experience (Plus): Previous experience in contact centers customer care or technical support is an asset but non-experienced candidates are welcome to apply.
  

• Schedule: Full-time (40 hours per week) scheduled Monday to Friday. Enjoy completely free weekends!
  
• Shift Window: Rotational shift patterns between 09:00 and 19:00.
  

• Competitive salary and bonuses
• Contract: Permanent indefinite employment contract from day one.
  
• Allowances: Included monthly meal allowance.
  
• Health & Wellness: Private health insurance package plus MultiSport or Coolfit card subscription options.
  
• Training & Growth: Paid comprehensive onboarding long-term career progression tracks and full access to an online corporate learning platform.