German Speaking Customer Service Specialist Electronics

We are seeking a tech-savvy and solutions-oriented German Speaking Customer Service Specialist to join a premier global customer experience provider in Sofia this role you will support a major international consumer electronics project managing pre-sales post-sales and technical troubleshooting inquiries across social media and digital communication channels. This is an ideal position for a detail-oriented professional who excels at resolving product malfunctions and delivering top-tier consumer care.

• City: Sofia
• Country: Bulgaria
• Work Mode: On-site (Based full-time at the Sofia office hub with a hybrid work model becoming available after the first 6 months of employment).

• Assist customers via social media and digital channels with pre-sales features order tracking post-sales setup and product malfunctions.
• Guide users through step-by-step technical troubleshooting and hardware diagnostics using product manuals and internal databases.
• Respond to customer inquiries efficiently maintaining precise case documentation and following strict process standards.
• Identify complex technical issues or sensitive complaints and escalate them appropriately to specialized departments.
• Navigate multiple computer systems and internal software tools simultaneously to research information and resolve tickets.
• Consistently meet or exceed target quality productivity and operational compliance KPIs.

• Language Proficiency: Minimum C1 level in German paired with clear communication skills in English (B1 level minimum).
• Technical Skills: Good working knowledge of MS Office (specifically Excel and Outlook) comfortable learning new hardware ecosystems and a minimum typing speed of 20 WPM.
• Core Competencies: Exceptional organizational habits strong communication skills and the emotional resilience to stay calm and professional in high-pressure or challenging scenarios.
• Experience: Prior experience in customer service consumer care or contact center settings is required; hands-on experience handling escalations sensitive claims or electronic troubleshooting is a major asset.

• Schedule: Full-time (40 hours per week) operating on a rotational shift pattern.
• Operational Shift Window: * Monday to Friday: 09:00 22:00
  • Saturday: 09:00 19:00

• Salary Range: Gross base per month.
• Signing Bonus: 3000 Gross sign-on package (with an initial 500 paid post-training followed by structured monthly installments of 400 in Month 1 300 in Month 2 and 200 monthly for the remaining 9 months).
• Performance Bonus: Monthly incentive opportunity of up to 10% of your base salary.
• Health & Wellness: Additional private healthcare insurance plan and a comprehensive social benefits package.
• Perks: Generous corporate gift vouchers sport card membership discounts and active participation in internal team buildings sports events and charity drives.
• Onboarding & Training: Fully paid comprehensive technical and product training aligned with global service standards.

• A dedicated relocation cash allowance of 260 Gross per month is provided for the first 3 months of employment (applicable right from your first monthly salary cycle) to assist with your transition to Sofia.