German Speaking Customer Experience Specialist – Sports E-commerce

We are seeking an energetic and solution-oriented German Speaking Customer Experience Specialist to join a leading global customer care provider in Sofia Bulgaria. Supporting a major international sports e-commerce campaign you will act as the core liaison for consumers resolving a variety of account billing and order-related queries via phone live chat and email. This role is ideal for a fast-learning professional who thrives in a dynamic environment and is eager to develop a long-term career inside the digital retail sector.

• City: Sofia
• Country: Bulgaria
• Work Mode: On-site

• Deliver exceptional omni-channel customer support via voice chat and email channels in fluent German.
• Ensure accurate timely and professional resolution of customer inquiries regarding online store orders returns tracking anomalies and payment processing.
• Handle escalated customer cases with an empathetic diplomatic approach to maximize user satisfaction and loyalty.
• Multitask efficiently across multiple digital platforms order management systems and internal knowledge databases simultaneously.
• Collaborate closely with your team and fulfillment logistics units to continuously enhance the overall consumer experience.

• Language Proficiency: Fluent in both German and English (written and spoken).
• Education: Minimum of a completed High School diploma.
• Core Skills: Strong problem-solving capabilities logical thinking sharp multitasking abilities and a natural solution-oriented mindset.
• Adaptability: High comfort level working with multiple browser tabs and data management tools under time-sensitive goals.
• Experience: Prior experience within a contact center customer service helpdesk or BPO environment is required (specialized campaign training is fully provided).

• Schedule: Full-time (40 hours per week) operating on a rotating shift framework with 2 set days off per week.
• Rotational Shifts: Scheduled between Monday and Sunday covering standard shifts:
  • Shift A: 09:00 18:00
  • Shift B: 12:00 21:00

• Salary Range: Gross base per month.
• Performance Bonus: Monthly performance incentives of up to 139 Gross (unlocked starting from your 3rd month of employment).
• Allowances & Perks: * Monthly food vouchers.
  • Monthly transportation allowance.
  • Co-financed corporate sports card membership.
  • Taxi vouchers provided to cover safe commuting for late-night finishes.
• Health Coverage: Premium additional health insurance alongside an integrated dental care package.
• Onboarding & Growth: Fully paid training from day one above-standard social benefits and clear pathways for rapid professional promotion inside a global framework.