German Speaking Customer Advisor

Are you a German speaker who loves helping people We are looking for enthusiastic individuals to join our team in the lively city of this role you will be the voice of a world-famous corporate travel platform ensuring business travelers get where they need to go with ease and confidence.

As a Customer Advisor you are a problem solver and a travel assistant. You will handle questions from corporate clients regarding their travel plans providing high-quality support in both German and English.

Your Responsibilities

• Customer Support: Handle incoming requests via phone email and chat from German-speaking business travelers.
• Travel Booking: Assist clients with bookings cancellations and changes to flights hotels and car rentals.
• Software Navigation: Use travel software and internal databases to find and provide accurate information.
• Problem Solving: Fix travel-related issues (like delays or schedule changes) to keep the clients journey smooth.
• Professional Service: Maintain a friendly helpful and professional attitude to uphold premium service standards.

What We Are Looking For

• Language Skills: Native or fluent German (C1/C2 level) and an upper-intermediate level of English (B2 level).
• Communication: Excellent written and verbal communication skills with a professional tone.
• Tech-Savvy: Comfortable using multiple computer screens and learning new software quickly.
• Resilience: Ability to stay calm under pressure and handle difficult travel situations.
• Experience: No previous customer service or travel experience is required! We provide full training to help you succeed.

What We Offer

• Financial: A competitive monthly salary plus performance-based bonuses.
• Health & Security: Comprehensive private health insurance and life insurance starting on day one.
• Career Growth: Clear opportunities to move up into Team Lead Quality Assurance or Trainer roles.
• Wellness Perks: Food vouchers sports card subsidies (Multisport) and office relaxation zones.
• Work Environment: A multicultural office atmosphere with regular team-building events and fun days.

Relocation Support (Moving to Sofia)

• Travel: Reimbursement for your plane ticket to Sofia.
• Housing: An initial hotel stay provided while you look for your new home.
• Paperwork Help: Full assistance with local administrative tasks (getting ID cards setting up bank accounts etc.).