German Speaking B2B Customer Support Specialist

Are you an experienced B2B support professional fluent in German looking for your next challenge with a global impact We are seeking a dynamic German Speaking B2B Customer Support Specialist to manage relationships with our key business clients and corporate accounts across the DACH this role you will serve as a trusted point of contact resolving high-priority account queries and delivering expert solutions to maintain exceptional business partnerships.
This is a fully remote position working from home anywhere in Bulgaria combining professional growth and autonomy with the stability of an established team.

• Language Skills: Native or near-native fluency (C1/C2) in German accompanied by strong professional proficiency in written and spoken English (B2 or higher).
  
• Legal Status: Must be an EU citizen or possess a valid unrestricted work permit for Bulgaria.
  
• Location & Setup: Currently residing in Bulgaria with a dedicated quiet home workspace and a reliable high-speed internet connection.
  
• Proven Experience: Minimum 12 years of experience in B2B customer support corporate account management or high-touch client servicing is required.
  
• Skills: Advanced analytical skills negotiation ability strategic problem-solving and professional business correspondence skills.
  
• Systems Knowledge: Hands-on experience with corporate CRM systems (e.g. Salesforce Zendesk SAP) and account ticket management processes.
  

• Manage complex B2B inquiries via phone email and digital channels delivering fast precise and high-quality resolutions for business clients.
  
• Act as the primary point of escalation for critical corporate issues liaising with internal technical logistics and finance teams to safeguard client satisfaction.
  
• Assist corporate clients with account onboarding contract details invoicing inquiries and service optimizations.
  
• Build and sustain strong long-term relationships with B2B stakeholders by maintaining a proactive consultative approach.
  
• Accurately track analyze and document recurring business client feedback to support continuous process improvement.
  

• Relocation Package: Full flight reimbursement to Bulgaria plus company-arranged accommodation for your first 23 weeks (if relocating within Bulgaria to set up your home base).
  
• 100% Work from Home: The flexibility to work remotely from any town or city across Bulgaria.
  
• Tech Equipment Provided: Complete home office hardware setup (laptop extra monitor headset and accessories) shipped straight to your doorstep.
  
• Competitive Package: A highly attractive corporate base salary annual performance bonuses and monthly food vouchers.
  
• Comprehensive Benefits: Private medical and dental insurance employee assistance programs and multi-sport card subsidies.
  
• Career Growth: Opportunities to advance into key account management quality assurance or team management roles.
  

If you hold solid B2B experience and want to leverage your German expertise in a flexible home-office setting we would love to review your background! Take the next step in your professional career by submitting your CV in English today.