German Gaming Back Office Specialist in Sofia

Role Overview:

As a Back Office Specialist you will support the daily operations of a gaming platform by processing player-related requests reviewing information updating records and handling administrative tasks. Youll work closely with internal teams to ensure cases are processed accurately efficiently and in line with company procedures platform policies and quality standards.

Key Responsibilities:

• Process player-related requests cases and administrative tasks accurately and efficiently
• Review and update player account information and internal records
• Handle back-office processes related to player accounts transactions payments withdrawals refunds and platform services
• Review documents and information to ensure they are complete accurate and compliant with internal procedures
• Investigate and process account updates payment-related requests and other operational cases
• Monitor pending cases and follow up on requests to ensure they are handled within established timeframes
• Identify missing incorrect or inconsistent information and take the appropriate action
• Record actions decisions and case updates accurately in internal systems
• Work closely with Customer Support Payments Compliance Technical and other internal teams to resolve cases efficiently
• Escalate complex exceptional or sensitive cases to the appropriate department when required
• Follow gaming platform procedures internal policies quality standards and data-handling requirements
• Meet established targets related to accuracy productivity processing time quality and overall operational efficiency
• Keep your knowledge of gaming products platform features procedures and internal processes up to date through training and continuous development

Requirements:

• Language Skills: Fluent in German (C1/C2 level)and English (B2 level)
• Eligibility: EU citizenship or valid Bulgarian residency card
• Skills: Strong analytical creative and communication abilities
• Mindset: Professional detail-oriented proactive and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free
• Hybrid Work: Enjoy the flexibility of working both remotely and from a collaborative office environment

Ready to take the next step Apply today and be part of a team that values innovation and excellence!