German Customer Sales Advisor in Sofia

Start Your Career as aCustomer Sales Advisor!

Join a customer-focused and collaborative environment where exceptional service professionalism and communication are highly valued. If you enjoy helping people solving problems and creating positive customer experiences this is an excellent opportunity to develop your skills and build a successful career in customer service.

Role Overview:

As a Customer Sales Advisor you will be the first point of contact for customers reaching out with questions concerns and service requests. Through phone email and chat channels you will provide timely support resolve inquiries and ensure every customer receives a positive and seamless experience.

Key Responsibilities:

• Handle incoming customer inquiries via phone email and chat in a professional and friendly manner
• Assist customers with account-related questions service requests product information and general support needs
• Identify customer concerns and provide accurate solutions while maintaining high levels of customer satisfaction
• Guide customers through processes policies and available services with clear and effective communication
• Accurately document customer interactions requests and resolutions within internal systems
• Escalate complex or sensitive issues according to company procedures when necessary
• Collaborate with internal teams to ensure efficient issue resolution and seamless customer support
• Meet established service quality standards productivity targets and response-time objectives
• Stay informed about company products services procedures and updates through ongoing training

Requirements:

• Language Skills: Fluent in German (C1/C2 level)
• Eligibility: EU citizenship or valid Bulgarianresidency card
• Skills: Strong analytical creative and communication abilities
• Mindset: Professional detail-oriented proactive and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free
• Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step Apply today and be part of a team that values innovation and excellence!