French-speaking Rent-a-Car Customer Service Consultant

Location: Sofia Bulgaria (Office-based)

Position Type: Full-time 40 hours per week

Are you a fluent French speaker with a knack for helping people Do you want to build a career in the fast-paced travel mobility and tourism sector We are looking for an enthusiastic and professional French-speaking Customer Service Consultant to join our team in Sofia supporting one of the worlds leading global car rental brands.

As a Customer Service Consultant you will be the primary point of contact for international clients ensuring they receive a premium experience. Your responsibilities will include:

• Assisting customers via phone and email with vehicle bookings reservation modifications and general inquiries.
• Providing clear accurate information regarding rental policies vehicle availability insurance coverage and billing.
• Resolving customer concerns and post-rental queries with empathy patience and efficiency.
• Collaborating with global operations and logistics teams to ensure high levels of customer satisfaction.

• Language Skills: Native or fluent (C1/C2) level in French alongside a solid working command (B2 or higher) of English.
• Right to Work: You must possess an EU Passport or a valid unrestricted work permit for Bulgaria.
• Skills: Strong communication skills a problem-solving mindset and a positive customer-first attitude.
• Tech Literacy: Comfortably navigating internal database systems and CRM software.
• Previous experience in customer service hospitality tourism or the automotive industry is a great plus but not mandatoryfull training is provided!

• Competitive Salary:Gross per month (depending on experience).
• Stable Schedule: A regular 40-hour work week.
• Professional Growth: Extensive initial training and continuous development within a multinational enterprise.
• Vibrant Environment: A modern collaborative and multicultural office space in Sofia.

Relocating to Bulgaria We have a complete package to help you settle in comfortably:

• Relocation Bonus: 1500 Gross (paid in 2 instalments) to support your travel and initial rent costs.
• Accommodation: 21 days of company-provided accommodation upon your arrival.
• Housing Assistance: Dedicated support from our team to help you navigate the local market and find your long-term home in Sofia.

Ready to accelerate your career Click Apply Now or send us your updated CV in English!