French-Speaking IT Solutions Support — Bulgaria

French-Speaking IT Solutions Support (IGEL) Bulgaria ABOUT THE ROLE We are recruiting on behalf of a leading international BPO/customer experience company based in Bulgaria. You will join a multilingual team delivering high-quality support in French. RESPONSIBILITIES Handle customer inquiries via phone chat and/or email in French Provide accurate professional and empathetic support Follow client guidelines and quality standards Escalate complex issues appropriately Maintain accurate records in CRM systems REQUIREMENTS Fluent in French native or C1/C2 level (mandatory) EU citizenship valid EU work permit or refugee protection status Strong communication and interpersonal skills Availability for rotating shifts (MonFri occasional weekends) Previous customer service experience is an advantage WHAT WE OFFER Competitive monthly salary KPI/performance bonus Full relocation package provided (flight accommodation support) Paid initial training Dynamic multicultural work environment Career development opportunities