French Speaking Content Moderator

Do you possess an innate talent for building rapport and a genuine passion for helping people If you are fluent in Flemish and ready to kickstart or advance your career in a vibrant European capital we want to hear from you! We are recruiting enthusiastic Flemish-Speaking Customer Experience Specialists to join our lively multicultural team in Lisbon.

You will act as a principal brand representative for a world-renowned manufacturer of home appliances and consumer electronics providing exceptional service and tailored support.

Work Setup

Your onboarding starts with an immersive in-person training program at our modern Lisbon facility. Once this initial learning phase is complete you will transition into a balanced hybrid model splitting your time between our collaborative office environment and working remotely from home.

Key Responsibilities

Your core focus is to uphold a premium household brand ensuring every user interaction is smooth supportive and effective:

• Multichannel Support: Handle inbound client inquiries from Flemish speakers across phone email and live chataiding with product details shipment status device setup warranty information and basic troubleshooting.
• Diagnostic Assistance: Walk users through step-by-step solutions for their appliances and technology passing intricate technical problems to specialized support units when required.
• CRM Logging: Meticulously log client contacts ticket notes and outcomes into our internal CRM to preserve high quality standards and operational continuity.
• Brand Representation: Develop comprehensive product knowledge while maintaining a warm professional and empathetic tone in every engagement.
• Skill Development: Engage in ongoing skill workshops to keep up with fresh product launches software enhancements and customer service protocols.

Candidate Requirements & Profile

We invite both experienced customer support agents and motivated career changers to apply. A positive demeanor and strong relational skills are highly valued and we provide complete training to set you up for success.

Essential Requirements

• Language Proficiency: Fluent command of Flemish (C1/C2 capability) paired with professional English skills (B2 level) for internal company communication.
• Location & Relocation: Currently living in Lisbon or fully prepared to manage and fund your own relocation to Portugal.
• Interpersonal Style: Excellent oral and written communication supported by active listening patience and a solution-oriented attitude.
• Technical Literacy: Comfort handling several software tools digital chat channels and CRM databases at the same time.

Preferred Attributes (Optional)

• Background in customer service retail hospitality call centers or technical support.
• Enthusiasm for consumer electronics modern gadgets or smart home products.

Compensation & Employee Perks

• Base Salary: 1400 gross per month issued 14 times per year (inclusive of standard Portuguese summer and holiday bonuses).
• Language Premium: An extra 150 monthly stipend recognizing your Flemish language proficiency.
• Performance Incentive: Up to 100 monthly based on meeting quality and productivity metrics.
• Meal Allowance: 7 for each working day (adding approximately 140150 net to your monthly pay).
• Health Coverage: Comprehensive private health and life insurance effective from day one.
• Career Growth: Transparent internal pathways leading toward team management QA analysis or corporate training positions.
• Company Culture: A dynamic international work setting featuring state-of-the-art offices team activities and a welcoming community.

Important Relocation Information

Please note that this opening does not include a relocation package. Candidates residing outside Portugal must be ready to personally arrange and fund their own travel short-term lodging and transition to Lisbon.

Application Instructions

Ready to start an exciting new chapter in Lisbon Click Apply Now to send us your current CV (please provide your resume in English).