French-speaking Back Office Gaming Support Specialist
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Job Summary
French-speaking Back Office Gaming Support Specialist
Location: Sofia Bulgaria (Office-based)
Position Type: Full-time 40 hours per week
Are you a passionate gamer who thrives on solving puzzles and ensuring things run smoothly behind the scenes Do you want to turn your knowledge of the gaming world into a professional career We are looking for a detail-oriented French-speaking Back Office Gaming Support Specialist to join our team in Sofia supporting a premier global brand in the gaming industry.
What You Will Do
In this back-office role you will work behind the scenes to maintain a secure fair and seamless experience for players worldwide. Your responsibilities will include:
- Reviewing and resolving player account issues subscription errors and transaction discrepancies.
- Monitoring in-game activity and player data to investigate cheating fraud or policy violations.
- Handling player verification processes (KYC) processing data updates and managing localized platform documentation.
- Collaborating with technical support and development teams to report recurring bugs or system glitches.
- Providing high-quality professional assistance via email chat or ticketing systems (no cold calling).
What We Are Looking For
- Language Skills: Native or fluent (C1/C2) level in French alongside a solid working command (B2 or higher) of English.
- Right to Work: You must possess an EU Passport or a valid unrestricted work permit for Bulgaria.
- Skills: Excellent attention to detail strong analytical thinking and a structured approach to problem-solving.
- Passion: A genuine interest in video games esports or online gaming communities is highly preferred!
- Previous experience in a back-office data entry or customer service environment is a plus but full training is provided.
What We Offer
- Competitive Salary:Gross per month (depending on experience).
- Stable Schedule: A regular 40-hour work week.
- Work Environment: A modern casual and tech-focused office space tailored for gaming enthusiasts.
- Growth Opportunities: In-depth initial training and clear pathways to develop within a global enterprise.
Excellent Relocation Support Included!
Relocating to the historic and vibrant city of Sofia We ensure a smooth stress-free move:
- Relocation Bonus: 1500 Gross (paid in 2 instalments) to support your travel and initial rent costs.
- Accommodation: 21 days of company-provided accommodation upon your arrival.
- Housing Assistance: Dedicated support from our team to help you navigate the local market and find your ideal long-term home.
How to Apply
Ready to level up your professional journey Click Apply Now or send us your updated CV in English!
