French English Customer Support Specialist

Location: Sofia Bulgaria

We are looking for a French & English Back Office Customer Support Specialist to join an international gaming support team in Sofia Bulgaria. This is an excellent opportunity for detail-oriented professionals who enjoy working behind the scenes to deliver outstanding customer support in a fast-paced gaming environment.

• Provide back-office support for customer inquiries related to gaming services.
• Review investigate and process customer requests efficiently and accurately.
• Resolve account payment verification and general support cases using internal systems.
• Communicate with customers through email and other written support channels when required.
• Escalate complex cases to the appropriate departments.
• Maintain accurate records while meeting quality and productivity standards.

• French proficiency (C1 or higher).
• English proficiency (B2 or higher).
• Strong written communication and attention to detail.
• Good computer literacy and ability to work across multiple systems.
• Ability to work independently and manage multiple tasks.
• Previous customer service back-office or gaming support experience is an advantage but not required.
• Willingness to relocate to Sofia Bulgaria.
• Availability to work rotational shifts Monday to Sunday between 08:00 and 02:00.

• Competitive salary
• 21 days of company-provided accommodation upon arrival
• Assistance with finding long-term accommodation
• 3 weeks of comprehensive on-site training
• Career growth opportunities within an international company
• Supportive multicultural and collaborative work environment

If youre looking to grow your career in customer support while working within the gaming industry wed love to hear from you.