French Customer Experience Specialist – Sports E-commerce – Sofia, Bulgaria

French speakers wanted for a Customer Experience Specialist Sports E-commerce role in Sofia Bulgaria. Relocation support available.

• Location: Sofia Bulgaria
• Language: French English
• Salary: 1340 (gross) performance bonus after the 3rd month up to 139 Food vouchers: 30 month Transportation allowance: 30 per month Co-financed sports card: 12 per month Additional health insurance dental package
• Start date: 17/8
• Relocation: Supported see below

CloserHire is partnering with a leading customer service provider to recruit a French-speaking Customer Support Specialist for an on-site role in Sofia Bulgaria. This position offers the chance to join a dynamic diverse team where you will assist customers via voice chat and email providing timely and effective support for a variety of inquiries. Its an excellent opportunity for someone looking to work in a fast-paced environment with growth potential.

• Provide exceptional customer service via voice chat and email
• Ensure accurate and timely resolution of customer issues maintaining professionalism at all times
• Handle escalated cases with diplomacy and empathy ensuring customer satisfaction
• Multitask and work across multiple systems simultaneously to resolve inquiries
• Work collaboratively with colleagues to enhance the overall customer experience
• Deliver high-quality solutions ensuring the best possible outcome for the customer

• Fluent in French and English both spoken and written
• Completed high school diploma
• Previous experience in call center customer service or BPO (training is provided)
• Strong problem-solving and logical thinking skills
• Ability to work in a fast-paced environment while managing multiple tasks
• Positive solution-oriented mindset and a customer-focused attitude
• Multitasking skills and the ability to handle multiple systems and browser tabs
• Team player with the ability to work in a multicultural environment

1340 (gross) performance bonus after the 3rd month up to 139 Food vouchers: 30 month Transportation allowance: 30 per month Co-financed sports card: 12 per month Additional health insurance dental package

• Very competitive salary Performance bonus starting from the 3rd month Health and dental insurance Food vouchers Transportation allowance
• Co-financed sports card Taxi vouchers for late-night shifts
• Fully paid training from day one
• Above-standard social benefits
• Great opportunity for career growth and development within the company
• Working hours: 09:00 21:00 Monday to Sunday with two days off
• Rotational shifts: 09:00 18:00 / 12:00 21:00

Reimbursement of reasonable travel expenses Hotel accommodation provided for up to 5 days Relocation bonus of 600 Notes: Working Hours: Monday to Sunday between 09:00 21:00 Two days off per week Rotational shifts: 09:00 18:00 12:00 21:00 The schedule may vary based on business needs Candidates need to be EU citizens English needs to be C1 level 70% of the calls are in English

• Apply with your CV – we review every application
• Short screening call with a CloserHire recruiter (around 30 minutes)
• Interview with the hiring team
• Offer then support with paperwork and where applicable your move