Dutch Speaking Logistics & Delivery Customer Support

Dutch Speaking Logistics & Delivery Customer Support (Sofia Office)

Are you an organized quick-thinking individual who speaks fluent Dutch Do you enjoy keeping things moving and helping people track down answers We are seeking a Dutch Speaking Logistics & Delivery Customer Support specialist to join our rapid-response operations team in this role you will be the core link between our delivery network vendors and clients across the Benelux region ensuring packages find their way smoothly and efficiently.

This is an on-site position located at our modern facility in Sofia Bulgaria where you will collaborate directly with an enthusiastic international operations team.

Requirements

• Language Skills: Native or near-native fluency (C1/C2) in Dutch combined with a good working knowledge of English (B2 and above) for internal coordination.
• Legal Status: Must be an EU citizen or possess a valid unrestricted work permit for Bulgaria.
• Skills: Strong problem-solving ability excellent multitasking skills and a calm customer-focused approach under time-sensitive logistics constraints.
• Tech-Savvy: Comfortable navigating digital maps delivery databases tracking systems and CRM tools.
• Experience: Prior experience in customer service courier networks supply chain or e-commerce operations is a strong advantage.

Responsibilities

• Provide top-notch assistance to Dutch-speaking consumers and commercial partners via phone email and live chat regarding shipments and delivery statuses.
• Proactively manage logistics exceptions: trace delayed packages resolve address discrepancies and coordinate with courier drivers and distribution hubs.
• Handle customer inquiries regarding shipping rates delivery timelines and standard customs or returns procedures.
• Process delivery updates and document account claims efficiently within our internal database.
• Collaborate closely with the global logistics team to optimize delivery routes and enhance local customer satisfaction.

What We Offer

• Relocation Package: Full reimbursement for your flight to Bulgaria and organized company-paid hotel accommodation for your first 23 weeks in Sofia.
• Competitive Salary: Highly attractive base salary paired with monthly efficiency bonuses and meal vouchers.
• Premium Benefits: Comprehensive private health and dental insurance transport allowances and a multi-sport card.
• Paid Professional Onboarding: In-depth initial training focused on modern logistics tech and supply-chain customer relations.
• Vibrant Environment: Work in a dynamic high-energy office with excellent transport connections gaming zones and complimentary daily coffee and refreshments.
• Career Growth: Opportunities to advance into supply chain coordination team management or quality analysis roles within a rapidly growing international provider.

If you are a proactive communicator looking to advance your career in a booming global industry while utilizing your Dutch language skills we want to hear from you! Take the next step today by submitting your CV in English. Lets keep deliveries on track together!