Dutch-Speaking Logistics & Delivery Advisor – Sofia, Bulgaria

Dutch speakers wanted for a Logistics & Delivery Advisor role in Sofia Bulgaria. Relocation support available.

• Location: Sofia Bulgaria
• Language: Dutch English
• Salary: 1690 (gross) Food allowance Health insurance
• Start date: 18/9 / 25/9
• Relocation: Supported see below

CloserHire is partnering with a leading global customer experience company to recruit Dutch-speaking Logistics & Delivery Advisors for an international logistics support project based in Bulgaria. This is an excellent opportunity for customer-focused professionals who enjoy problem-solving and delivering outstanding this role you will help customers with package tracking delivery inquiries and logistics-related requests while working in a dynamic international environment.

The position follows a hybrid working model with one week per month in the office in Sofia and the remaining time working remotely.

• Deliver exceptional customer support via phone email and chat in Dutch and English
• Assist customers with package tracking delivery updates and logistics-related inquiries
• Investigate and resolve delivery issues while coordinating with customers vendors and business partners
• Ensure every customer interaction is handled professionally efficiently and with a customer-first approach
• Stay up to date with products services and internal procedures
• Accurately document customer interactions and case resolutions
• Work closely with internal teams to ensure timely issue resolution
• Maintain high service quality while meeting operational and performance targets

• Native-level fluency in Dutch (C1/C2)
• Good command of English (B2 or above)
• Previous experience in customer support (experience in logistics or delivery support is an advantage)
• Strong communication and interpersonal skills
• Excellent organizational and problem-solving abilities
• Good computer skills including MS Office and Google Workspace
• High school diploma or equivalent
• Ability to multitask and perform well in a fast-paced environment
• Customer-oriented mindset with strong attention to detail

1690 (gross) Food allowance Health insurance

• Hybrid working model work remotely with one week per month in the office in Sofia
• Relocation support for candidates moving to Bulgaria
• Fully paid onboarding and training
• Stable full-time employment Career growth and development opportunities within an international organization
• Additional private health insurance
• Access to a wide range of employee benefits and wellbeing programs
• Employee referral bonus program
• Positive multicultural and supportive working environment
• Continuous learning and professional development opportunities

Airport pickup Flight reimbursement up to 300BGN with 1st salary 21 days in hotel in Sofia company assistance with finding permanent accomodation Relocation bonus 1500 EUR which is paid on 2 installments Notes: Customer Care. Inquiries regarding shipments - delivered undelivered lost. Phone/Email 08:00 -21:00 Monday-Saturday

• Apply with your CV – we review every application
• Short screening call with a CloserHire recruiter (around 30 minutes)
• Interview with the hiring team
• Offer then support with paperwork and where applicable your move