Dutch-Speaking Customer Support Specialist – Sportswear Brand – Sofia, Bulgaria

Dutch-speaking Customer Support Specialist Sportswear Brand Sofia Bulgaria. 1900. Relocation support included.

• Location: Sofia Bulgaria
• Languages: Dutch
• Salary: 1900
• Start: 21/9
• Relocation: supported details below

CloserHire is partnering with a leading international company to recruit Dutch-speaking Customer Support Specialists for an international project supporting a leading sportswear this role you will provide pre- and post-purchase customer support via email voice and chat. You will assist customers with inquiries related to products orders and general account questions ensuring a professional and high-quality customer experience. This is a full-time on-site position in Sofia with no

• Handle customer inquiries via email chat and voice channels
• Provide professional support for pre- and post-purchase questions
• Maintain accurate records of customer interactions and resolutions
• Ensure timely and courteous responses to customer requests
• Collaborate with team members to improve service quality and efficiency
• Follow company policies and procedures while providing customer support

• Fluent
• Dutch (C1/C2) both written and spoken
• Strong communication and problem-solving skills
• Customer-focused with a professional and empathetic approach
• Comfortable handling multiple inquiries in a fast-paced environment
• Previous experience in customer service or contact center environments is a plus
• Team player with a proactive and reliable attitude

1900

Bulgaria applies a flat 10% income tax and living costs in Sofia and Varna run well below Western European levels the take-home goes considerably further than the headline number suggests.

• Full-time on-site position in Sofia 8 hours per day Monday to Friday (schedule may vary based on business needs)
• Paid training and structured onboarding
• Health insurance and dental package included
• Co-financed sports card (12.27/month) meal vouchers (30.68) and transport allowance (30.68)
• Monthly performance bonus available after the third month
• Opportunity to work in a dynamic international team
• Full support from CloserHire throughout the recruitment process

• Reimbursement of reasonable travel expenses Hotel accommodation provided for up to 5 days Relocation bonus of 600 Notes: Interview Process: 1. Validation with a Dutch-speaking agent (Teams meeting or phone call 1015 minutes) 2. Online interview with the Team Leader (30 minutes) 3. Job offer Typical Working Hours:
• Monday to Friday 10:00 - 19:00

Bulgaria is one of the best-value moves in Europe right now. Sofia and Varna offer city living at a fraction of Western European costs an established international BPO community and a flat 10% income tax.

• Apply with your CV we read every application
• A short introductory call with CloserHire around 30 minutes
• Interview with the company
• Offer then we help with the paperwork and where relevant the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.