Danish-Speaking Customer Support – Sofia, Bulgaria

Danish-speaking role in Sofia Bulgaria. 2000 per month (gross). Relocation support included.

• Location: Sofia Bulgaria
• Work model: On-site
• Languages: Danish
• Salary: 2000 per month (gross)
• Start: 26/10 or 23/11
• Relocation: supported details below

• Hotel on Arrival
• Private Health Cover
• Meal Allowance

CloserHire is partnering with a leading international customer experience provider to recruit Danish-speaking Customer Support Associates in Sofia Bulgaria supporting customers of a major international telecommunications provider. This is a pure customer service position with no sales or upselling focused on assisting customers across multiple channels resolving service-related enquiries and delivering a professional and positive customer experience. The position is on-site in Sofia with fixed working hours from Monday to Friday.

• Handle inbound customer enquiries via phone email chat and other supported channels
• Assist customers with top-ups SIM activation roaming account enquiries and other telecommunications services
• Provide accurate information and clear guidance regarding products and services
• Resolve customer concerns efficiently and aim for first-contact resolution whenever possible
• Accurately document customer interactions and maintain up-to-date case information
• Follow established processes procedures and quality standards
• Deliver professional clear and empathetic support during every customer interaction
• Provide a consistently positive customer experience
• Focus exclusively on customer support with no sales or upselling responsibilities

• Danish at B2 level or higher
• English at B2 level or higher
• Undergraduate graduate postgraduate education or equivalent
• Strong verbal and written communication skills
• Good computer skills and confidence working with multiple systems simultaneously
• Strong problem-solving skills and a customer-focused mindset
• Previous experience in customer service BPO telecommunications or a similar environment is an advantage
• Previous experience with CRM or ticketing systems is an advantage
• Availability to work Monday to Friday 10:0019:00
• Availability to work on-site in Sofia Bulgaria

2000 per month (gross)

Bulgaria applies a flat 10% income tax and living costs in Sofia Plovdiv and Varna run well below Western European levels the take-home goes considerably further than the headline figure suggests.

• Competitive monthly salary Performance-based bonus
• Additional health insurance Food vouchers
• Relocation support for eligible candidates moving to Sofia
• Three weeks of initial training conducted in English followed by accreditation
• Ongoing support and professional development
• Opportunity to strengthen your customer service communication and technical troubleshooting skills Stable
• Monday-to-Friday schedule 10:0019:00
• No weekend shifts
• International and multicultural working environment
• On-site position in Sofia

• 3 weeks hotel up to 1000EUR paid after 3 months

Bulgaria is one of the best-value moves in Europe right now city living at a fraction of Western European costs an established international community and a flat 10% income tax.

• Apply with your CV we read every application
• A short introductory call with CloserHire around 30 minutes
• Interview with the company
• Offer then we help with the paperwork and where relevant the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.