Danish Solutions Consultant – Digital Services Platform

Horizonia

Job Location:

Sofia - Bulgaria

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Are you fluent in Danish and passionate about digital applications entertainment and mobile ecosystems We are seeking Danish-Speaking Customer Support Specialists & Solutions Consultants to join our team in Sofia Bulgaria.

In this role you will deliver high-quality non-technical troubleshooting and customer care for a wide range of popular digital services including app store platforms mobile payment systems family sharing accounts digital books and media streaming.

Key Responsibilities

Customer Support: Assist Danish-speaking customers with non-technical inquiries regarding user accounts subscriptions digital content purchases and mobile payment platforms.
Troubleshooting: Help users set up family accounts manage payment methods resolve access issues and navigate digital media services.
Solution Consulting: Guide users with clear step-by-step instructions and recommendations to optimize their digital experience.
Information Management: Accurately record customer interactions and feedback in internal software platforms.

Requirements & Profile Needed

Languages: Native or proficient level of Danish (C1/C2) paired with a strong working command of English.
Skills: Excellent communication skills active listening patience and a customer-first mindset.
Tech Savvy: Comfortable navigating everyday mobile applications digital platforms and online services.
Location: Willingness to work on-site in Sofia Bulgaria (or relocate with full support).

Work Schedule & Environment

Location: Fully office-based (On-Site) in Sofia Bulgaria.
Schedule: Rotational shifts operating Monday to Sunday between 09:00 AM and 10:00 PM.

Comprehensive Relocation Package

Moving to Sofia is seamless with our dedicated relocation support framework:

Relocation Bonus: A 1500 Gross Relocation Bonus paid in two installments to support your move and assist with initial rental costs.
Initial Accommodation: 21 days of company-provided accommodation upon arrival.
Housing Assistance: Dedicated guidance and support to help you find a long-term home in Sofia.

Are you fluent in Danish and passionate about digital applications entertainment and mobile ecosystems We are seeking Danish-Speaking Customer Support Specialists & Solutions Consultants to join our team in Sofia Bulgaria. In this role you will deliver high-quality non-technical troubleshooting and ...

Key Responsibilities

Customer Support: Assist Danish-speaking customers with non-technical inquiries regarding user accounts subscriptions digital content purchases and mobile payment platforms.
Troubleshooting: Help users set up family accounts manage payment methods resolve access issues and navigate digital media services.
Solution Consulting: Guide users with clear step-by-step instructions and recommendations to optimize their digital experience.
Information Management: Accurately record customer interactions and feedback in internal software platforms.

Requirements & Profile Needed

Languages: Native or proficient level of Danish (C1/C2) paired with a strong working command of English.
Skills: Excellent communication skills active listening patience and a customer-first mindset.
Tech Savvy: Comfortable navigating everyday mobile applications digital platforms and online services.
Location: Willingness to work on-site in Sofia Bulgaria (or relocate with full support).

Work Schedule & Environment

Location: Fully office-based (On-Site) in Sofia Bulgaria.
Schedule: Rotational shifts operating Monday to Sunday between 09:00 AM and 10:00 PM.

Comprehensive Relocation Package

Moving to Sofia is seamless with our dedicated relocation support framework:

Relocation Bonus: A 1500 Gross Relocation Bonus paid in two installments to support your move and assist with initial rental costs.
Initial Accommodation: 21 days of company-provided accommodation upon arrival.
Housing Assistance: Dedicated guidance and support to help you find a long-term home in Sofia.