Czech and Slovak Speaking Customer Service Specialist

Are you an expert communicator fluent in Czech and Slovak with a passion for delivering excellent customer experiences We are seeking a dedicated Customer Service Specialist to join our expanding international this role you will be the primary point of contact for our customers across the Czech Republic and Slovakia providing them with top-tier support and personalized solutions.

This position is fully remote within Bulgaria allowing you to enjoy a great work-life balance from the comfort of your own home while collaborating with a vibrant supportive global team.

• Language Skills: Near-native or native fluency (C1/C2) in both Czech and Slovak alongside a strong working knowledge of English.
• Legal Status: Must be an EU citizen or hold a valid unrestricted work permit for Bulgaria.
• Location & Setup: Currently residing in Bulgaria with a quiet distraction-free home office setup and a stable high-speed internet connection.
• Please note: No relocation support or assistance is provided for this position; candidates must already be living in Bulgaria.
• Skills: Excellent verbal and written communication strong problem-solving abilities and a patient customer-first mindset.
• Experience: Prior experience in a call center customer support or hospitality role is considered a strong plus.

• Provide high-quality support to Czech and Slovak speaking customers via email phone and live chat.
• Address and resolve customer inquiries regarding accounts billing tracking and general product questions.
• Maintain a professional empathetic and helpful attitude during every interaction to ensure high customer satisfaction.
• Guide customers through troubleshooting steps or smoothly escalate complex issues to specialized internal teams.
• Log and update customer interactions accurately within our internal CRM database.

• 100% Remote Work: The flexibility to work from any town or city within Bulgaria.
• Competitive Compensation: An attractive salary package supplemented by monthly performance bonuses.
• Tech Kit: A complete home office hardware setup (company laptop monitor and accessories) delivered straight to your door.
• Benefits Package: Comprehensive private medical insurance and food vouchers.
• Training & Development: Fully paid structured training to set you up for success followed by ongoing career development opportunities.
• Team Spirit: Even from home you will be part of a friendly diverse team with plenty of virtual social events and support.

If you are a motivated linguist looking for a flexible remote opportunity that utilizes your language talents we would love to meet you! Take the next step in your professional journey and apply today with your CV in English. Your new remote career is just an application away!