Customer Success Specialist (Italian & English)

Location: Sofia Bulgaria
Work Model: Hybrid

About the Role

Were looking for an Italian and English-speaking Customer Success Specialist to join our team in Sofia Bulgaria.

This is a non-sales role focused on helping customers achieve success with their solutions. Youll guide customers through onboarding deliver product demonstrations support implementation and ensure they get the most value from the platform.

Salary & Benefits

• Quarterly performance bonus of up to 728
• Comprehensive relocation package including:
  • 10 nights accommodation in a city-centre hotel with breakfast
  • Up to 250 travel reimbursement after 6 months of employment
  • Assistance with relocation documentation
• Optional salary advance of 539.93 repaid over 3 months
• Fast HR onboarding process

What Youll Do

• Guide customers through onboarding and orientation.
• Deliver product demonstrations and presentations using provided materials.
• Tailor solutions to meet each customers needs.
• Support customers throughout a 510 week implementation journey.
• Share best practices to encourage successful product adoption.
• Monitor customer engagement and adoption rates.
• Build strong long-term customer relationships.

Requirements

• Fluent in Italian and English.
• Comfortable presenting and speaking on camera.
• Strong technical aptitude and willingness to learn new technologies.
• Excellent communication and relationship-building skills.
• Customer-focused with strong organizational abilities.

Why Join Us

• Competitive salary with a quarterly performance bonus.
• Hybrid work model with comprehensive relocation support.
• International and collaborative work environment.
• Career growth and continuous learning opportunities.
• Opportunity to help customers succeed in a non-sales role.

Apply Today

If youre passionate about customer success enjoy working with technology and are fluent in Italian and English wed love to hear from you!