Customer Success Specialist — LinkedIn — Sofia, Bulgaria

Customer Success Specialist LinkedIn (Portuguese English) Sofia Bulgaria

Were looking for a customer-focused Portuguese and English-speaking professional to join a hybrid Customer Success team in Sofia. This is a non-sales role built around onboarding relationship management and customer empowerment.

Key Responsibilities:

- Onboard new LinkedIn advertising clients and guide them through initial platform setup

- Conduct product demos and walkthroughs using approved materials and scripts

- Act as a trusted advisor answering questions and resolving product concerns

- Monitor customer health metrics and proactively reach out to at-risk accounts

- Document all customer interactions and maintain CRM accuracy

- Collaborate with sales and support teams to ensure a seamless customer journey

What Were Looking For:

- Portuguese at native or near-native level; English at B2 or above (B2B context)

- Experience in customer success account management or client onboarding

- Strong presentation and communication skills confident on video calls

- Customer-first mindset with a proactive and organised work style

- Comfortable in a hybrid environment with rotating hours (12:0021:00 or 10:0019:00)

- Detail-oriented with experience using CRM tools

Why Join

Play a key role in shaping the customer experience for one of the worlds most recognised professional platforms in a team that values care curiosity and collaboration.

Apply Now: Passionate about customer success Apply today.