Customer Success

Location: Sofia Bulgaria
Work Model: Hybrid
Languages: Arabic & English

Start date: 17/09/2026

Job Description:
Join a customer-focused team as a Customer Success professional responsible for building strong customer relationships understanding client needs and delivering solutions that enhance the overall customer experience.

Key Responsibilities:

• Manage and develop positive customer relationships.
• Support customers in a fast-paced environment.
• Identify opportunities to improve customer satisfaction and achieve business goals.
• Work towards individual and team sales targets.
• Use CRM systems to manage customer interactions and information.
• Learn and optimize new technologies and processes.

Requirements:

• Fluent in Arabic and English.
• 23 years of customer service or sales experience preferred.
• Strong verbal and written communication skills.
• Proven ability to meet sales targets.
• CRM experience (Salesforce or Microsoft Dynamics) is an advantage.
• Strong multitasking problem-solving and relationship-management skills.

Additional Benefits:

• Quarterly bonus.
• Relocation support including hotel accommodation and travel reimbursement.
• Salary advance option available.