Customer Solutions Specialist – German Speaker
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About the Role
We are hiring a Customer Solutions Specialist to join our customer service team in Sofia Bulgaria. This is a great opportunity for German-speaking candidates looking to launch or grow their career in a dynamic BPO environment with full support to relocate.
Responsibilities
- Handle inbound customer inquiries via phone email and chat in German and English
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Log interactions accurately in CRM systems following internal procedures
- Escalate complex cases to the appropriate teams when needed
- Meet individual KPIs including response time quality and first-contact resolution
Requirements
- Native or fluent German (C1/C2) written and spoken
- Communicative English (B2 minimum)
- Strong communication and problem-solving skills
- Customer-oriented mindset with a positive attitude
- Computer literate; CRM experience is a plus but not required
- Available to start in June 2025
- Willingness to relocate to Sofia Bulgaria
What We Offer
- Full relocation package: flights temporary accommodation and settling-in support
- Hybrid or on-site working model in Sofia
- Paid training and onboarding
- Competitive salary performance bonuses
- Career growth within a global BPO organization
- Multicultural international team environment
Location: Sofia Bulgaria Work Model: Hybrid / On-Site Contract: Full-time Start Date: June 2025 Languages Required: German C1/C2 English B2
Ready to make your move Apply now and start your journey in Sofia this June.
