Customer Service Specialist PBH

By joining AJW Group you will become part of a world-leading independent specialist in the supply exchange maintenance repair and lease of commercial and business aircraft spare parts. Working within the Power By The Hour teamyou will be responsible for a range of key operational processes. These processes include core recovery invoicing contact

management and closure of third-party exchanges. The key focus is on supporting operations through efficient use of components which is a vital component in making AJW globally competitive and profitable. This position is vital to the achievement of company objectives to improve stock availability and support sales. The holder of the position will be

required to take responsibility for a variety of processes and to work with support toward identifying any opportunities to make those processes more efficient to administer.

This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service. Ideally were looking for candidates with experience in the aviation supply chain particularly in PBH programs or component support.

What you will be doing

• Managing the core return process for PBH to meet KPIs

  • Check contact manager daily and process PBH cores

  • Deal with any resulting queries regarding trace damage warranty etc

  • Escalate query cores to resolve ASAP and close within a timely manner escalating to account manager/PBH where necessary

Our person specification below is by no means exhaustive and we would like to hear from you if you are interested in the role or in joining AJW Group despite whether you meet all of our requirements. We will provide training to ensure your success and growth at AJW Group. We welcome informal conversations before making the decision to apply please direct your request for a pre-application call to .

• Collaboration is at the heart of everything you do youll be a key team player working closely with direct colleagues and other departments within the organisation

• Experience in aviation supply chain PBH programs or component support (preferred)

• Youll be attentive to detail ensuring that our customers receive the right information the first time

• Self-motivated and able to work within a fast-paced environment

• Youll enjoy solving problems sometimes ones that require input from team members

• Proven ability to solve problems promptly and effectively generally customer related

• Youll have gained experience through a customer-facing role where youll have demonstrated negotiation skills

• Confident communication skills

• It would be great if you have industry experience as well as having worked on Quantum although this isnt a necessity

At AJW were more than just a businesswere a global team shaping the future of aviation. We connect supply and deliver to keep the world moving and we invest in the people who make it happen. When you join us youll be part of an innovative supportive and inclusive workplace where you can grow and thrive. Heres what we offer:

• A team fun budget to bring colleagues together.

• Free access to LinkedIn Learning to support your development.

• Opportunities to take part in charity events volunteering and community projects.

• A modern office

• A discretionary bonus

We encourage five days a week in the office to strengthen teamwork collaboration and development. However we understand personal circumstances vary and we support flexibility where needed. Some roles may require more in-office presence to meet business needs but were committed to finding the right balance for our team.

Watch the video below to discover who we are what we do and why AJW could be the perfect place for your next career move.

To recruitment agencies: AJW Group will not accept unsolicited or speculative agency CVS and will not be responsible for any fees related to unsolicited CVs.