Customer Service Consultant – French-speaking

Are you a French speaker looking for an exciting customer-facing role in Sofia Bulgaria We are hiring a Customer Service Consultant to support a globally recognised vehicle rental brand helping French-speaking customers enjoy smooth stress-free mobility experiences.

In this role you will be the voice of the brand for French-speaking customers assisting with reservations rental queries billing modifications and any issues along the way. You will combine your linguistic skills with a warm professional approach to leave every customer feeling valued and well-served.

Your responsibilities:

• Handle inbound French-language customer contacts via phone and digital channels
• Assist with bookings amendments cancellations and billing inquiries
• Resolve complaints and service issues with speed and empathy
• Log all interactions accurately in CRM systems
• Consistently meet quality satisfaction and productivity KPIs

What we are looking for:

• French: C1/C2 level (native or near-native)
• English: working proficiency
• Warm professional and solution-oriented communicator
• Organised and reliable in a structured work environment
• Available to work on-site in Sofia

What is on offer:

• Gross salary: 1450 BGN/month
• Represent a world-renowned mobility and travel brand
• Full training and onboarding from day one
• Multicultural welcoming team in a modern Sofia office
• Career development opportunities within a global company