Customer Care Agent (Logistics Support)

We are seeking a customer-oriented and detail-focused Customer Care Agent to support customers and logistics operations by ensuring timely communication order accuracy and efficient shipment management. The successful candidate will serve as the primary point of contact for customers handling inquiries related to orders deliveries tracking returns and transportation issues while working closely with logistics warehouse and supply chain teams.

• Respond to customer inquiries via email and other communication channels.
• Manage customer requests related to orders deliveries shipment tracking returns and product availability.
• Coordinate with logistics providers carriers warehouses and internal teams to ensure timely delivery of goods.
• Monitor shipment status and proactively communicate delays or issues to customers.
• Process order modifications cancellations returns and refunds in accordance with company policies.
• Maintain accurate documentation of customer interactions and logistics activities in CRM and ERP systems.
• Escalate complex issues and coordinate resolutions with relevant departments.
• Contribute to continuous improvement initiatives aimed at enhancing customer satisfaction and operational efficiency.
• Ensure compliance with company procedures quality standards and service level agreements (SLAs).

• High school diploma or Bachelors degree in Business Logistics Supply Chain Management or a related field.
• 2 years of experience in Customer Service Customer Care Logistics Transportation Supply Chain or Order Management.
• Experience managing customer inquiries related to shipping delivery and order fulfillment.
• Familiarity with logistics processes transportation operations and supply chain workflows.
• Proficiency in Microsoft Office applications particularly Excel and Outlook.
• Experience using CRM ERP or order management systems.
• Strong verbal and written communication skills.
• Excellent problem-solving and organizational abilities.
• Ability to work in a fast-paced customer-focused environment.

• Experience working with logistics providers freight forwarders or distribution centers.
• Knowledge of international shipping and transportation processes.
• Experience with SAP Salesforce or similar systems.
• Additional language skills are considered an advantage.

• Best opportunities in a globally operating company valuing diversity inclusion sustainability and mutual trust
• Home office allowance
• 25 days paid annual leave
• Additional health insurance
• 102.26 EUR Food vouchers
• Public transportation card
• Multisport /Coolfitcard
• Opportunity for flexibility with a hybrid working model
• Employee Assistance Program (Mental Health Legal & Financial Counselling)
• Language training opportunity
• Brand new modern office premises in a class A Business building
• Employee referral program
• Fresh fruits in the office
• Training and mentorship programs
• Access to over 15000 LinkedIn Learning courses to assist in your development

We are at the heart of every place that matters. From automatic doors to cloud-based access management as a leading global provider in the access solutions market for schools banks airports hospitals hotels and many more we enable seamless movement within secure safe and sustainable places. With over 160 years of experience and a focus on excellence and innovation we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba you are encouraged to take initiative develop your skills and build your career alongside 16000 experts worldwide who are setting industry standards every day.

Work in a place where you matter apply now!