Croatian and Slovenian Speaking Customer Service Specialist

Are you a multilingual communicator who thrives on helping others and solving problems We are looking for an enthusiastic Customer Service Specialist fluent in both Croatian and Slovenian to join our dynamic growing this role you will be the voice of our brand ensuring our Adriatic-region customers receive top-tier support and solutions.

This is a fully remote position based in Bulgaria offering you the flexibility to work from the comfort of your own home while staying connected to a supportive international network.

• Language Skills: Native or near-native fluency (C1/C2) in both Croatian and Slovenian with a strong command of written and spoken English.
• Legal Status: Must be an EU citizen or possess a valid unrestricted work permit for Bulgaria.
• Location & Setup: Currently residing in Bulgaria with a quiet dedicated home office space and a reliable high-speed internet connection.
• Please note: No relocation support is provided for this position; candidates must already be based in Bulgaria.
• Experience: Previous experience in customer service call centers or a consumer-facing role is highly valued.
• Soft Skills: Exceptional communication skills empathy patience and a knack for troubleshooting.

• Respond to customer inquiries via phone email and live chat in both Croatian and Slovenian delivering accurate and timely assistance.
• Identify research and resolve customer issues regarding accounts services or product inquiries.
• Maintain a high level of professionalism empathy and efficiency to ensure maximum customer satisfaction.
• Escalate complex or technical issues to the appropriate internal teams when necessary.
• Accurately document customer interactions and update account details within our CRM system.

• Work-from-Home Freedom: A 100% remote working model from anywhere within Bulgaria.
• Competitive Salary: An attractive monthly remuneration package with performance-based bonuses.
• Equipment Provided: We set you up for success by shipping all the necessary hardware (laptop monitor headset) directly to your home.
• Health & Wellness: Comprehensive private health insurance and additional wellness benefits.
• Career Growth: Access to paid in-depth initial training alongside continuous professional development programs.
• Great Culture: A vibrant inclusive and multicultural team environment with regular virtual team-building events.

If you love languages enjoy connecting with people and are ready to take the next step in your career from the comfort of your home we want to hear from you! Apply today by submitting your CV in English and join a team that values your unique skills. Lets build great customer experiences together!