Commercial Operations Supervisor with English

• Provide operational and strategic leadership and direction for the Order to Invoice function ensuring alignment with dormakabas overall business objectives and goals
• Lead and inspire the Order to Invoice team promoting a culture of high performance continuous improvement and professional growth
• Develop and implement strategies to enhance the efficiency accuracy and competitiveness of Order to Invoice processes including confirmation of order details address inquiries and status updates
• Drive innovation and process improvements within the Order to Invoice function leveraging technology and best practices to optimize service delivery and operational delivery
• Foster strong collaboration and communication with senior stakeholders from Local Sales Finance Supply Chain and Procurement from various European countries to ensure seamless service delivery and customer satisfaction
• Monitor and analyze performance metrics providing regular updates and strategic insights to the OTI Tower lead dbs and senior leaders from various European countries to inform decision-making and drive continues improvements
• Champion customer-centric approach ensuring that all Order to Invoice activities are focused on delivering exceptional value and service to dormakaba customers
• Ensure compliance with company policies legal requirements and industry standards across all Order to Invoice activities maintaining the highest levels of data integrity and confidentiality

• Advanced written and spoken English (C1)

• Previous experience in a similar role within commercial/finance department preferably with experience in Order Management Billing Quotations Pre-sales.
• Experience in processing and executing customer orders and generating and issuing invoices to customers
• Previous people management experience.
• Business Administration Supply Chain Finance Sales or a related field is preferred
• High level of accuracy and attention to detail in processing orders and generating invoices Good verbal and written communication skills for effective interaction with customers sales teams and other stakeholders
• Proficiency in using ERP and CRM systems as well as Microsoft Office Suite (Excel Word PowerPoint).
• Organized high level of accuracy and detail oriented

Best opportunities in a globally operating company valuing diversity inclusion sustainability and mutual trust

Attractive remuneration package

Opportunity for flexibility with a hybrid working model

Home office allowance

25 days paid annual leave

Additional health insurance

Employee Assistance Program (Mental Health Legal & Financial Counselling

10226 EUR Food vouchers

Public transportation card

Optional parking space

Multisport card

Language training opportunity

Employee referral program

Brand new modern office premises in a class A Business building

Fresh fruits in the office

Training and mentorship programs

Access to over 15000 LinkedIn Learning courses to assist in your development