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Commercial Account Support Specialist with Italian

Dormakaba


Job Location:

Sofia - Bulgaria

Monthly Salary: Not provided by the employer
Posted: 8 June 2026 (30+ days ago)
Application Deadline: 18 November 2026
Vacancies: 1 Vacancy

Job Summary

What you will do

  • Create process and execute customer orders for products projects and services
  • Ensure timely and accurate entry of order data into ERP systems
  • Generate and issue invoices in compliance with company policies
  • Monitor billing accuracy and resolve discrepancies
  • Support quote preparation and validation
  • Respond to customer inquiries and provide product/service information
  • Conduct lead generation activities to support sales pipeline development
  • Manage long-tail customer accounts to ensure engagement and conversion
  • Receive and log customer complaints related to orders billing or service
  • Assist in preparing periodic reports for performance tracking
  • Ensure timely communication and follow-up with customers
  • Liaise with Sales Procurement Finance and Technicians to ensure smooth order-to-cash processes

What we require

Sales Operations Coordinator - Experience managing order processing supporting sales teams and handling CRM/ERP systems.
Customer Service Representative (B2B) - Background in handling customer inquiries complaints and service coordination in a business environment.
Order Management Specialist - Hands-on experience with end-to-end order lifecycle including data entry tracking and fulfilment.
Billing or Invoicing Specialist - Experience in generating validating and issuing invoices and resolving billing discrepancies.
Account Coordinator or Account Executive - Experience managing client relationships supporting account managers and ensuring service delivery.
Sales Support Administrator - Exposure to pre-sales activities such as quote preparation lead qualification and documentation.
Lead Generation or Inside Sales Representative - Experience identifying and qualifying leads especially in long-tail customer segments.
Procurement or Supply Chain Assistant - Familiarity with order coordination vendor communication and logistics support.
Bachelors or Masters degree in one of the following fields:
Business Administration
Sales & Marketing
Finance or Accounting
Supply Chain Management
Economics
Commercial or Industrial Management
Тechnical & Process Skills:
Order Management Systems (OMS) and ERP proficiency (e.g. SAP Oracle)
CRM tools experience (e.g. Salesforce Microsoft Dynamics)
Billing and invoicing accuracy
Data entry and validation with high attention to detail
Microsoft Office Suite (Excel Word PowerPoint)
Customer-Facing Skills:
Strong verbal and written communication
Customer service orientation
Complaint handling and resolution
Ability to manage long-tail accounts and build relationships
Sales & Pre-Sales Support:
Lead generation and qualification
Quote preparation and coordination
Sales support and documentation
Process coordination across departments:
Organizational & Analytical Skills
Time management and ability to prioritize tasks
Problem-solving and critical thinking
Reporting and documentation accuracy
Organized high level of accuracy and detail oriented
What we offer

Best opportunities in a globally operating company valuing diversity inclusion sustainability and mutual trust

Attractive remuneration package

Opportunity for flexibility with a hybrid working model

Home office allowance

25 days paid annual leave

Additional health insurance

Employee Assistance Program (Mental Health Legal & Financial Counselling

10226 EUR Food vouchers

Public transportation card

Optional parking space

Multisport card

Language training opportunity

Employee referral program

Brand new modern office premises in a class A Business building

Fresh fruits in the office

Training and mentorship programs

Access to over 15000 LinkedIn Learning courses to assist in your development

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access management as a leading global provider in the access solutions market for schools banks airports hospitals hotels and many more we enable seamless movement within secure safe and sustainable places. With over 160 years of experience and a focus on excellence and innovation we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba you are encouraged to take initiative develop your skills and build your career alongside 16000 experts worldwide who are setting industry standards every day.

Work in a place where you matter apply now!


Required Experience:

IC


About Company

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From end-to-end access solutions to industry best practices and straightforward installation, we are your complete partner for door and access systems

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