Client Strategist

JOB PURPOSE:

The Client Strategist exists to develop and implement data-driven marketing strategies tailored to client needs ensuring a positive client experience and maximizing campaign our Pod structure you are the strategic brain and operational lead of a self-contained client delivery unit. This role focuses on client-facing interactions strategic planning and ongoing optimization to drive business growth. You will own client outcomes lead the pods delivery and be the primary strategic voice for the client.

KEY RESPONSIBILITIES & ACCOUNTABILITIES:

• Account Performance: Own the performance of your accounts against revenue forecasts and retention KPIs. Regularly audit active flows track campaign revenue contributions and monitor leading retention metrics like repurchase rates.

• Strategy Development & Prioritisation: Maintain a living gameplan for each account. Collaborate with clients to understand their business needs and objectives. Decide high-leverage priorities and articulate the retention logic behind every initiative.

• Pod Coordination & Operational Leadership: Direct your pod (Activations Specialist Designer Copywriter) effectively. Provide clear briefs manage production timelines and lead weekly standups to catch blockers early.

• Client Communication & Relationship Management: Lead strategic check-ins communicate proactively about performance and translate complex retention data into clear business outcomes. Develop and maintain strong client relationships to drive an overall positive client experience.

• Quality Ownership: Take ultimate accountability for all copy creative and flow builds before they reach the client. Ensure consistent brand voice segment logic and strategic alignment across the account.

• Growth & Thought Leadership: Upsell and cross-sell additional services to clients to enhance their marketing efforts. Share industry insights and information with marketing to position the company as a thought leader.

SUCCESS MEASURES:

• Short-Term (03 months): * Accounts are on target for goals or you have a clear diagnostic plan in place.

  • Pod members receive clear briefs and work flows smoothly through production on time.

  • Account Health Reports are updated accurately and standups are led with preparation.

  • Client communication is proactive not reactive.

• Medium-Term (36 months):

  • Accounts are consistently hitting or exceeding retention benchmarks (NPS Net Revenue Retention).

  • You are proactively identifying strategic opportunities not just managing existing execution tasks.

  • Clients view you as a trusted strategic partner and pod members trust your direction.

  • Managerial intervention is significantly minimized.

KEY QUALIFICATIONS:

• Relevant Experience: 35 years of experience in client strategy account management or a similar strategic role preferably within a digital marketing e-commerce or creative agency.

• Strategic & Analytical Thinking: Proven ability to analyze performance data identify growth opportunities and translate complex metrics into actionable strategies that drive Net Revenue Retention (NRR) and client success.

• Client Relationship Mastery: Exceptional written and verbal communication skills with a demonstrated track record of building deep trust managing expectations proactively and acting as a true strategic partner rather than just an order-taker.

• Cross-Functional Leadership: Experience guiding and collaborating with internal execution teams (or pods). Ability to write clear briefs streamline workflows and ensure projects are delivered on time and to standard.

• Project & Account Management: Strong organizational skills with the ability to juggle multiple client accounts simultaneously maintain accurate Account Health Reports and lead effective stand-ups.

• Proactive Problem-Solving: A high degree of autonomy and resourcefulness. You should be able to anticipate client needs troubleshoot issues independently and significantly minimize the need for managerial intervention.

• Industry Expertise: A solid understanding of digital marketing principles e-commerce trends and customer lifecycle strategies to provide high-level relevant advice to clients.

ENJOY THESE BENEFITS:

• Full-time Remote Work Setting

• Paid Time Off (30 days annually)

• Observance of Public Holidays

• Internet Allowance

• Health and Wellness Allowance

• Maternity and Paternity Benefit

• Loyalty Rewards

• Performance-based Incentives and Bonuses

• Outcome-focused Environment

GET IN TOUCH:

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