Client Learning Success Associate

Youll work at the intersection of learning client engagement AI and commercial enablement helping some of MSCIs largest clients successfully adopt personalized learning experiences while enabling our Coverage teams to embed learning into their client relationships. Artificial Intelligence now automates much of the operational administration traditionally associated with learning platforms. Your role is to focus on the work AI cannot do: building relationships driving quality content creation supporting the Client Learning Lead with adoption enabling stakeholders and helping clients realize value.

Client Learning Adoption (Approximately 25%)

You will support the Client Learning Lead with the adoption journey for Client Learning across strategic client accounts.

Youll:

• Support the Client Learning Lead to deliver demonstrations of Client Learning portals to new clients.
• Support the onboarding sessions tailored to each clients needs.
• Build relationships with client stakeholders to encourage sustained adoption.
• Track engagement and proactively follow up with clients.
• Support the partnership activities closely with Coverage Product Marketing and Client Service teams.
• Support the Client Learning Lead to deliver enablement sessions for internal client-facing teams.
• Support rollout activities across a growing portfolio of client accounts.
• Support client-facing colleagues in using AI to create customized learning content for clients.

Learning Platform Operations (Approximately 75%)

Working alongside AI-enabled workflows youll oversee the smooth running of the Client Learning platform and supporting the connectivity to the internal shared learning with (our internal Platform)

Responsibilities include:

1. Governing automated learning workflows.
2. Reviewing AI-generated responses and handling exceptions.
3. Monitoring learner onboarding processes.
4. Supporting stakeholder communications.
5. Reviewing learning analytics and identifying adoption trends.
6. Coordinating external learning vendors where required.
7. Ensuring an excellent client and learner experience.
8. Supporting Learning Creation and wider Learning Eco System

What Success Looks Like

Within your first year you will help:

• Increase adoption across strategic client accounts.
• Enable Coverage teams to confidently position Client Learning with clients.
• Establish repeatable onboarding and activation processes.
• Support the successful rollout of Client Learning across potentially thousands of client accounts.
• Improve platform governance through AI-enabled operations.

Were looking for someone who enjoys working with people as much as technology.

Youll likely have:

• Experience in Learning Systems Operations Customer Success Client Engagement
• Excellent presentation and facilitation skills.
• Strong stakeholder management abilities.
• Confidence working directly with senior internal and external stakeholders.
• Excellent written and verbal communication skills.
• Experience using digital learning platforms.
• Curiosity about AI and emerging technologies.
• Strong organizational and project management skills.
• The ability to work independently while managing multiple priorities.

Nice to Have

• Experience with enterprise learning platforms.
• Knowledge of AI tools such as Claude Chat GPT Microsoft Copilot or similar.
• Experience supporting enterprise software adoption.
• Experience working in financial services or B2B technology.

What we offer you

• Salary range: 25000 - 32000 / year plus eligible for annual bonus.
• Transparent compensation schemes and comprehensive employee benefits tailored to your location ensuring your financial security health and overall wellbeing.

• Flexible working arrangements advanced technology and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues who inspire support and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey followed by access to our platform AI Learning Center LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection including eight Employee Resource Groups. All Abilities Asian Support Network Black Leadership Network Climate Action Network Hola! MSCI Pride & Allies Women in Tech and Womens Leadership Forum.

At MSCI we are passionate about what we do and we are inspired by our vision to power better decisions. Youll be part of an industry-leading network of creative curious and entrepreneurial pioneers. This is a space where you can challenge yourself set new standards and perform beyond expectations for yourself our clients and our industry.

MSCI strengthens global markets by connecting participants across the financial ecosystem with a common language. Our research-based data analytics and indexes supported by advanced technology set standards for global investors and help our clients understand risks and opportunities so they can make better decisions and unlock innovation. We serve asset managers and owners private-market sponsors and investors hedge funds wealth managers banks insurers and corporates.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race color religion creed age sex gender gender identity sexual orientation national origin citizenship disability marital and civil partnership/union status pregnancy (including unlawful discrimination on the basis of a legally protected parental leave) veteran status or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process please email and indicate the specifics of the assistance needed. Please note this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

Note on recruitment scams

We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on