Azerbaijani Speaking Customer Service Specialist

We are seeking a motivated and skilled Azerbaijani Speaking Customer Service Specialist to join a leading global BPO consultancy in Sofia Bulgaria. Supporting a major international tobacco company you will act as the primary brand ambassador managing multi-channel inbound customer interactions. Your goal is to resolve inquiries with high professionalism and efficiency to maximize customer satisfaction and reinforce brand loyalty.

• City: Sofia
• Country: Bulgaria
• Work Mode: On-site (Based at a highly convenient office location in Sofia easily accessible by public bus networks and the metro).

• Serve as the frontline touchpoint for consumers delivering exceptional customer care primarily via inbound calls live chat email and integrated social media channels.
• Process research and efficiently resolve product and service inquiries ensuring a high level of customer satisfaction.
• Maintain absolute professionalism empathy and brand alignment during all customer interactions.
• Utilize specialized Customer Relationship Management (CRM) databases and software to log track and update client records accurately.
• Maintain excellent attention to detail accuracy and compliance with data tracking guidelines for every handled case.

• Language Proficiency: Native or fluent Azerbaijani (C2 level) paired with a good operational command of English (B2 level minimum).
• Education: Minimum of a High School diploma or equivalent.
• Technical Literacy: Good typing speed and computer skills including strong familiarity with MS Office applications and CRM systems.
• Core Competencies: Excellent verbal and written communication skills a natural customer-oriented attitude and the ability to work effectively both independently and as a team player.
• Experience (Plus): Prior experience in customer service helpdesk roles or retail contact center environments is highly preferred.

• Schedule: Full-time (40 hours per week) operating on a rotational shift pattern.
• Operational Timeframes:
  • Monday to Friday: 08:00 20:00
  • Weekends (Saturday & Sunday): 08:00 16:00

• Base Salary: 1794 Gross per month.
• Bonuses: Monthly performance-based incentive structures.
• Food Vouchers: 50 BGN in monthly food vouchers.
• Health & Wellness: Advanced medical insurance plan (combining both Health and Life insurance) corporate gym membership contributions (Multisport card) and dedicated Health and Wellbeing corporate initiatives.
• Allowances & Perks: Monthly transport allowance cash bonuses for major life events corporate discount schemes and organized company events.
• Time Off: Generous paid annual leave including additional paid leave allocations for education.
• Professional Growth: Fully paid comprehensive initial onboarding training continuous upskilling courses via the company university and personalized Career Navigation programs to map out your long-term promotion steps.

• Temporary Housing: 14 nights of fully covered hotel accommodation upon your arrival in Sofia.
• Travel Reimbursement: Inbound flight and travel expense reimbursement of up to 490 BGN (paid out after your 6th month of employment).