Arabic & English Player Support Specialist

Location: Sofia Bulgaria
Work Model: On-Site

Languages: Arabic (C1) & English (B2)

Start Date: 19 October 2026

Are you fluent in Arabic and English and enjoy helping people solve problems

Join an international gaming project in Sofia and become part of a multicultural team supporting players from around the world. Whether you already have customer service experience or youre ready to take your first step into an international career youll receive the training and support you need to succeed.

If youre a problem-solver a strong communicator and interested in the gaming world this could be your next move.

As a Player Support Specialist youll be the first point of contact for players and help ensure a smooth and positive gaming experience.

Your responsibilities will include:

Supporting players via email chat and other communication channels
Handling account payment technical and gameplay-related questions

Investigating issues and providing accurate timely solutions

Escalating complex cases to the appropriate teams

Keeping clear and accurate records of player interactions

Maintaining high customer satisfaction standards

Following support procedures policies and game updates

Arabic at C1 level or higher
English at B2 level or higher

Strong written and verbal communication skills

Customer-focused and empathetic approach

Excellent problem-solving and attention to detail

Ability to multitask and manage several cases efficiently

Comfortable working with digital tools and multiple systems

Ability to adapt to a fast-paced international environment

Interest in gaming and online communities
Previous experience in customer service hospitality retail or contact centers

Experience working in an international environment

No previous gaming experience Thats perfectly fine youll receive full training before starting the role.

Youll get everything you need to confidently start the role:

Fully paid 4-week training program
Dedicated trainers and supportive team leaders

Practical learning based on real-life scenarios

Ongoing coaching and performance support

Full training on systems tools products and processes

Moving to Sofia from another country Your relocation is supported.

1500 Gross Relocation Bonus
Paid in 2 installments to help with your move and initial rental costs.

21 days of company-provided accommodation upon arrival

Support finding long-term accommodation

Childcare support initiatives
Family-oriented workplace programs

Focus on a healthy work-life balance

Workplace physiotherapist services
On-site massage services

Wellness-focused initiatives

Multicultural team
Diverse and inclusive workplace

Opportunities to build an international professional network

Internal promotion opportunities
Professional development programs

Continuous coaching and mentoring

Long-term career opportunities within a global organization

Sofia combines international career opportunities with a high quality of life:

Affordable cost of living compared with many Western European capitals
Large international and expat community

Vibrant restaurants cafés and nightlife

Mountains and nature close to the city

Modern infrastructure and growing business environment

Strong balance between career and lifestyle

If youre fluent in Arabic and English enjoy helping people and want to build your career in an international gaming environment this could be your next opportunity.