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Social Media and Customer Engagement Executive
Job Location:
Job Location:
Bandar Seri Begawan - Brunei
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
16 August 2026 (27 days ago)
Posted:
Application Deadline:
13 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
ABOUT THE ROLE
Shoo Lab is looking for a hands-on Social Media & Customer Engagement Executive who can look after customers and create strong TikTok-first content. This is not a role for someone who only prepares plans or delegates production. You will respond to customers film real work at the outlet edit videos and publish consistently.
WHAT YOU WILL OWN
Respond promptly and helpfully to customer enquiries comments and direct messages across Shoo Labs approved channels.
Learn Shoo Labs services prices turnaround times and aftercare so customers receive accurate answers.
Follow up on unresolved enquiries escalate complaints correctly and keep communication professional and human.
Turn common questions customer problems and real cleaning results into useful content ideas.
Plan hooks scripts shot lists and a practical weekly content calendar.
Film shoe-cleaning processes before-and-after results care tips staff moments partnerships and customer stories at the Kiarong outlet.
Edit and publish TikTok videos Instagram Reels and other short-form content using strong pacing captions sound and platform-native storytelling.
Produce clean basic designs using Canva or equivalent tools for promotions announcements and educational posts.
Maintain brand consistency while testing trends and new formats quickly.
Track response times enquiries reach watch time engagement and content that contributes to bookings or sales.
Coordinate customer consent and protect customer information when producing content.
Help with customer handovers and practical outlet work during busy periods when the team needs support.
WHAT SUCCESS LOOKS LIKE IN THE FIRST 90 DAYS
Customer messages are answered accurately followed up and no longer fall through the cracks.
Shoo Lab has a repeatable weekly content system with a healthy pipeline of filmed and edited videos.
TikTok and Reels output is consistent recognisably Shoo Lab and improving through performance data.
Frequently asked questions become useful content and reusable response templates.
Management receives a short weekly report covering customer issues content output results and next tests.
YOU MAY BE A GOOD FIT IF YOU
Have at least one year of customer service social media content creation or a closely related role.
Can show a portfolio of TikTok Reels or other short-form videos you personally planned filmed and edited.
Are comfortable using TikTok CapCut or similar editing tools and Canva or equivalent design tools.
Write clearly communicate calmly with unhappy customers and follow through on open issues.
Are willing to work on-site appear on camera when needed and learn the practical details of Shoo Labs service.
This is a full-time on-site role at Shoo Lab in Kiarong Brunei-Muara.
