Virtual Assistant (Brazil)

Key Responsibilities:

Most of the job is logging payments and communicating with creators. Each VA is responsible for:

• Onboarding creators: getting new creators set up and ready to post.
• Payments: logging creator payments accurately and on time and answering payment questions.
• Creator questions: answering creators day-to-day questions in their language.
• Discord: managing and moderating the countrys creator Discord.
• Post checks: checking that creators posts are live spotting any posts that have been missed and flagging missed posts to the campaign manager and the wider team.
• Every platform every time: making sure creators post on every single platform not just one or two.
• One-off tasks: helping the campaign lead with whatever comes up such as setting up Notion documents for creators putting together slideshows for creator courses and more.

Working Hours:

Each VA works the local hours of their market: the French VA on French hours the German VA on German hours and the Portuguese VA on Brazilian hours.

The role starts at around 34 hours a day and grows to up to 8 hours a day as each countrys team reaches 7080 creators. Expect it to be reasonably active from day one with the role expanding over time to fill the hours.

What Were Looking For:

• Fluent in the market language Brazilian Portuguese and comfortable working in English.
• Organised and accurate with numbers since payments need to be logged correctly every time.
• Comfortable on Discord and familiar with the main social platforms creators post on.
• Able to use Notion and put together simple slide decks.
• Friendly and responsive with creators during working hours.
• Able to work independently and flag problems early