Technical Support Engineer (Cybersecurity Platform)

• Support Customers (Tier 2) in real time and provide professional technical responses 
• Analyze Customer traffic to identify undetected threats and false detections using mostly ElasticSearch and BigQuery (SQL) 
• Work side by side with Customers providing insightful incident reports 
• Communicate with global Customers and provide quick responses and resolutions 
• Work cross-functionally with RnD and Research teams to optimize Customers ability to detect and mitigate cyber-attacks in real time

Qualifications :

• Experience in customer support including direct communication with clients; professionalism and politeness are essential
• 2 years of experience in the technical support domain (including working with logs and dashboards)
• Practical knowledge of HTML and CSS is a must 
• Technical understanding of web technologies and clientserver architecture (APIs HTTP JavaScript)
• Experience of Kibana and BigQuery 
• Strong SQL skills: Common Table Expressions (CTE) aggregations GROUP BY ORDER BY filters window functions (e.g. RANK()) and subqueries
• Strong troubleshooting and problem-solving skills
• Upper-Intermediate level of English or higher
• Willingness to work in the US time zone

WOULD BE A PLUS

• Basic cybersecurity knowledge: proxy and NAT WAF and Network Firewall network security VPN CAPTCHAs and CAPTCHA solvers 
• Understanding of threats: scraping ATO or BF scalping AD fraud and click fraud 
• Understanding of log analysis APIs client-server model and regex
• Experience with the Elastic Stack

Remote Work :

Yes

Employment Type :

Full-time