Supervisor de Serviços Centro-Oeste

• Owning your ambition and fueling your career growth.
• Thriving in a supportive team environment that inspires you to strive for excellence.
• Contributing to a brighter safer more sustainable future.

Its all possible with a role at Videojet a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this weekafter all Videojet is a world leader in the product identification market providing in-line printing coding and marking products consumables and software solutions. Videojets technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food beverage pharmaceutical and industrial marketplaces. As part of the Videojet team and the broader Veralto network youll work with products that make an everyday impact on the world around youand along the way youll have opportunities to make your mark on our business and your career through continuous development and growth.

• Flexible and collaborative work environment
• Professional onboarding and ongoing training opportunities
• Career coaching and development across Videojet and Veralto
• Competitive compensation and benefits package
• A high-performing team committed to safety customer success and continuous improvement

Reporting to the Regional Service Manager the Midwest Field Service Manager is responsible for leading and supporting field service operations across the Central-West region. This role ensures exceptional customer support high-quality service delivery and strong team performance while driving operational excellence and continuous improvement.

You will lead a team of Field Service Engineers helping them succeed through coaching performance management and resource planning. The successful candidate will be a customer-focused leader who balances operational priorities drives KPI performance and fosters a culture of accountability teamwork and safety.

• Lead and supervise day-to-day field service operations across the assigned region
• Coach mentor and develop Field Service Engineers to maximize performance and customer satisfaction
• Monitor service execution workload balancing scheduling and regional coverage
• Track key service metrics including productivity utilization response times and service quality
• Partner with Sales Customer Care Operations and other internal teams to ensure a seamless customer experience
• Resolve customer escalations and operational challenges in a timely and effective manner
• Drive continuous improvement initiatives that enhance operational efficiency and service delivery
• Support workforce planning and resource allocation to meet customer commitments
• Ensure compliance with company policies procedures and safety requirements
• Build and maintain a culture focused on accountability teamwork customer success and operational excellence

• Experience in field service technical support or service operations environments
• Previous leadership supervisory or team coordination experience within a technical organization
• Strong communication interpersonal and problem-solving skills
• Customer-focused mindset with the ability to manage multiple priorities
• Experience analyzing operational data and using insights to improve performance
• Ability to thrive in a fast-paced dynamic environment
• Willingness to travel throughout the region as needed

• Bachelors degree in Engineering Business Administration or a related field
• Experience leading geographically dispersed field service teams
• Knowledge of service performance metrics workforce planning and resource management
• Experience driving continuous improvement initiatives and operational excellence programs

Videojet is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO) a $5B global leader dedicated to ensuring access to clean water safe food and medicine and trusted essential goods. When you join Veraltos vibrant global network of 17000 associates you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on and where youll have valuable opportunities to deepen your skillset pursue your ambitions and grow your career. Together were Safeguarding the Worlds Most Vital Resourcesand building rewarding careers along the way.