Sr. ServiceNow Developer

About Orbia:

Orbia Advance Corporation is a Purpose-led company with big aspirations. We are out to advance life around the world while maximising value to our shareholders customers and employees. The Company is passionate about the topics that define how people will live and thrive tomorrow: the future of cities buildings agriculture and materials. Orbia Advance Corporation has five business groups which offer innovative solutions across multiple industries including building and infrastructure data communications chemicals and 2018 Orbia Advance Corporation bought a majority stake in Israeli-based Netafim the worlds leader in drip irrigation and is helping the world grow more with less as it helps to solve food and water scarcity. Orbia Advance Corporation has operations in 41 countries with more than 22000 employees.

We started as a producer of commodities and have evolved to become a provider of innovative solutions that address the global issues of rapid urbanisation water and food scarcity and a growing and aging population. Were already a global leader in Polymers Fluor Building & Infrastructure Datacom and Precision Irrigation. We have embarked on a CEO-led transformation as part of our journey to become a truly purpose-led future fit company.

Purpose of the roll

As a ServiceNow Developer you will be responsible for designing developing and implementing ServiceNow solutions to enhance IT Operation Management (ITOM) HR Service Delivery (HRSD) Strategic Portfolio Management (SPM) IT Service Management (ITSM) and other business processes. This role involves collaborating with stakeholders configuring workflows and optimizing the ServiceNow platform to align with business needs. You will ensure the platforms stability security and performance while driving innovation through automation and integration.

Key Responsabilities

Manage and resolve Incidents and Service Requests within defined SLAs ensuring timely restoration of services and high user satisfaction.

Analyze troubleshoot and provide functional and technical resolution for issues across ServiceNow modules

Develop configure and enhance ServiceNow reports dashboards applications modules and workflows to meet evolving business requirements.

Implement and maintain core ServiceNow capabilities including SPM ITSM ITOM HRSD Virtual Agent and Now Assist.

Collaborate with IT and business stakeholders to gather analyze and translate requirements into effective solutions.

Design develop and manage integrations with third-party systems using REST/SOAP APIs and scripting (JavaScript).

Own end-to-end delivery of tasks and projects from requirement definition through development testing and deployment.

Ensure platform security compliance and adherence to IT governance policies and best practices.

Provide technical support end-user training and guidance to drive adoption and effective platform usage.

Work in an Agile delivery model independently lead initiatives manage stakeholder expectations and stay current with ServiceNow releases and best practices.

Education Experience and Languaje

Ability to translate requirements into technical deliverables.

Technical Knowledge: Proficiency in JavaScript Angular PowerShell Glide API REST/SOAP APIs and UI development (HTML CSS).

Automation & Scripting: Experience in scripting and workflow automation in ServiceNow.

ServiceNow Modules: Strong knowledge of ITOM ITSM SPM or other modules Advantage.

Tools & Platforms: Experience with ServiceNow Flow Designer Integration Hub Virtual Agent Now Assist and MID Server.

Communication Skills: Ability to translate business needs into technical solutions.

Agile: Familiarity with SCRUM and Project management Agile methodologies.

Relevant Experience:

5 years of ServiceNow development experience in enterprise environments: mandatory.

Experience integrating ServiceNow with cloud and on-premises applications.

ServiceNow CSA CAD CIS-HRSD & CIS-SPM certifications must require.

ServiceNow Discovery & Service Mapping knowledge is plus


Our Global brands: Dura-Line Koura Global Vestolit Netafim Alphagary Wavin.

They offer a broad range of value-added solutions and finished products that contribute to customers success and ultimate improve the quality of life for people around the world. Along its commitment to good citizenship Orbia Advance Corporation delivers Total Value to customers employees and investors worldwide every day.