Site leader , Sub Same Day Operations

We are seeking an experienced and results-driven Site Leader to manage Sub Same Day (SSD) operations at one of our fulfillment nodes in the São Paulo metro region. This role is responsible for end-to-end operational performance under the roof from inbound transfer receipt from feeder FCs through processing sortation and dispatch to last mile ensuring delivery promises of 3 hours or less are consistently met. The Site Leader will own safety quality productivity and cost performance across multiple dispatch cycles daily driving a culture of operational excellence and continuous improvement.

Key job responsibilities
- Safety & Compliance: Own site safety culture drive zero-incident mindset ensure compliance with all local labor laws and Amazon safety standards;
- Operational Performance: Manage inbound receipt processing sortation and dispatch operations across 5 daily dispatch cycles ensuring on-time readiness (OTR)
- People Leadership: Lead develop and engage a team of blue badges and associates; own hiring onboarding performance management coaching and shift scheduling
- Cost & Productivity: Drive labor efficiency targets (throughput per hour bags/minute) manage headcount planning overtime utilization and variable cost per package; identify and implement productivity improvement initiatives
- Quality & Defect Management: Own package handling quality minimize mis-sorts mis-routes and damage rates; drive root cause analysis and implement corrective/preventive actions for defects impacting delivery success
- Stakeholder Coordination: Partner with Transportation Last Mile and upstream FC teams to manage inbound flow dispatch readiness and route planning; escalate systemic issues with clear - Metrics & Reporting: Monitor real-time operational dashboards track KPIs (OTR throughput labor utilization defect rates) and provide daily/weekly performance narratives to senior leadership

- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Bachelors degree or equivalent
- Speak write and read fluently in Portuguese
- Experience in managing teams
- Experience in Business English skills both verbal and written
- Experience in a logistics/operations environment

- 1 years of performance metrics process improvement or lean techniques experience
- Experience in English-language communication skills both written and verbal
- Experience in same-day or ultra-fast delivery operations

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