Senior Customer Service Representative

TheCustomer Service Representative(CSR)is part of the Customer ServiceTeam within theNorth American Customer Service Hubin theSupply Chainorganization. This role involvesheavy customer contactorder processing andproblem resolution. The CSR manages a defined portfolio of customers building an in-depth understanding of theirneedsand ensuringresponsive thorough end-to-end order management.

Order management is multifaceted and requires coordination across internal processes such ascredit inventory management production and transportationto execute orders and supporton-time delivery. The CSR is the key interface for customers internally and works closely withCommercial Manufacturing Quality and broader Supply Chainteams to ensure fast and satisfactory turnaround of customer requests.

We count on you to:

• Maintain solid knowledge about GBU products and customers

• Maintain a deep understanding of Order-to-Cash process and systems (Salesforce SAP other digital tools)

• Stay informed about all regional relevant laws rules and regulations

• Effective andaccurateprocessing of customers orders (including invoicing)

• Collect verify and update commercial information with customers

• Ensure proper execution of customers orders and return orders until invoice and when necessary post-invoicing

• Ensure orders are compliant with applicable rules/regulations

• Maintain customer related master data within SAP

• Organize with customers and companys internal departments solutions to meet the customer demands

• Increasing customer satisfaction

• Contribution to complaint resolution

• Collect the customer information and transfer toappropriate unitsfor inquiry and resolution

• Initiate complaints in tracking and resolution process

• Support Account Managers to present the response to the customer

• Contribution to Companys image towardscustomers(FNPS)

• Provide the customer with all relevant and requested information

• Support inventory management for satellite warehouses under consignment / vendor managed inventory procedures

• Provide back-up support for other CSRs to ensure business continuity

• Interacts with following functional groups to meet customer needs:

• • Supply Chain Planning

• • Manufacturing site Supply Chain

• • Account Managers

• • Product Managers

• • Regional Logistics

• • Credit Department

• • Regulatory affairs and Product Stewardship

• • Quality

You will bring:

• 3 years Customer Service experience in a manufacturing environment

• BS/BA degree desired

• Effective verbal and written communication skills; ability to be articulate and diplomatic

• Ability toidentifyissues and make recommendations to solve problems.

• Goodpeoplesskillsare tobe able tomaintaina professional atmosphere in the workplace and navigate a diverse population of internal and external customers.

• Familiarity with accounting and credit principles.

• Strong organizational skills including setting priorities processing information quickly and managing a variety of responsibilities at the same time

• Proficient computer skills including Google and Microsoft products Sales Force and SAP

• Experience in Plastics/Polymers or Manufacturing industries

• Must be comfortable working in an international business environment with counterparts around the world; cultural awareness and sensitivityrequired

• Strong teamskills able to work collaboratively and effectively with individuals in multiple business areas takes leadership or supports others asappropriate- willing to assumeadditionalresponsibilities outside of normal job description when necessary

You will get:

Competitive salary and benefits package;
16 or more weeks of maternity/paternity and co-parenting leave according to local regulations;
Training platform for all employees;
Free well-being sessions (physical and psychological).