SAP Cloud for Customers iXp Intern Technical Support

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

What Youll Build

The SAP Internship Experience Program is SAPs global strategic paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship its the foundation for a career built on connection creativity and impact.

Position title: SAP Cloud for Customers iXp Intern - Technical Support

Location: São Leopoldo Brazil hybrid position 3 days per week working from the office

• Resolve known errors by means of Knowledge Base articles solved customer incidents documentation or verifying customized entries or hardware parameters
• Perform root cause analysis and provide solutions
• Achieve a good level of customer satisfaction
• Attend e-Learning Lessons Remote Learning Sessions Classroom Training and Coaching
• Share and document knowledge through creation of WIKI entries and Knowledge Base articles
• When needed you will report errors to development teams
• Support our customers via real time channels
• Resolve known errors by means of Knowledge Base articles solved customer incidents documentation or verifying customized entries or hardware parameters
• Perform root cause analysis and provide solutions
• Achieve a good level of customer satisfaction
• Attend e-Learning Lessons Remote Learning Sessions Classroom Training and Coaching
• Share and document knowledge through creation of WIKI entries and Knowledge Base articles
• When needed you will report errors to development teams
• Support our customers via real time channels
• Please summit your resume in English

What Youll bring:

A curious and agile mindset with a passion for learning and the resilience to adapt in a fast-paced evolving environment. Strong problem-solving and creative thinking skills with the ability to collaborate across teams and communicate ideas clearly and effectively. Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement. A growing foundation in business acumen and emerging technologiesespecially artificial intelligencepaired with a results-oriented approach and the courage to take initiative.

• You must be an undergraduate student in IT/Computer Science Engineering or related areas (from the 2nd semester or to be graduated in approximately 24 months)
• English: Advanced level is required (oral and written). You will be in contact with customers and colleagues globally via email system and phone.
• Network Administrator:
• Experience with Web Services technologies: WSDL SOAP XML.
• Knowledge of network and web related protocols such as TCP/IP HTTP HTTPS and SFTP.
• Experience with operating systems and network concepts including: Windows Firewall Certificates SSO Proxy Reverse Proxy etc.
• Basic knowledge on Middleware systems. SAP Cloud Platform Integration (Cloud-based - formerly known as HCI) and/or SAP Process Orchestration (on premise - formerly known as PI).
• Knowledge on IDOC and SAP ERP integration is an advantage.
• Bachelors degree in technology Engineering Business or related courses or students close to graduation.
• Understanding of core business processes
• English: Advanced/Fluent (oral & written)
• Integration Knowledge
• Customer Focus
• Knowledge about Incident Solving process

Where You Belong:

Be part of SAP Next Gen a global community for students universities schools and educational partners who are passionate about innovation and technology.

1. Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring coaching and career development support.

2. Project-driven Experience: Kickstart your career with hands-on learning experience making an impact from day one by contributing to meaningful projects that help the world run better. Youll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual in-person and hybrid learning sessions cultivated just for you and aligned with our learning approach.

3. Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas skills and creativity in a global fast-paced environment. Open doors for future career opportunities within SAP and beyond.

Our team is part of the SAP Customer Experience portfolio operating within SAP Customer Solution Support & Innovation. We bring together professionals with deep technical expertise and broad cross-functional knowledge united by a shared commitment to driving meaningful impact for our customers worldwide.

We are responsible for leading and executing transformative initiatives that enhance support efficiency elevate productivity and improve key performance metrics across the organization. Every decision we make is grounded in data from the moment an idea is identified through to successful project closure.

We think globally act with purpose and always keep the customer at the center of everything we do.

Follow @LifeatSAP on Instagram and dont miss anything about our experiences worldwide!

#LifeAtSAP

#SAPNextGen

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 458591 Work Area: Customer Service and Support Expected Travel: 0 - 10% Career Status: Student Employment Type: Limited Full Time Additional Locations: #LI-Hybrid