Sales Operations Analyst

Responsibilities:

• Receive and process deal/opportunity registration requests submitted by partners.

• Verify whether the same opportunity has already been registered by another partner checking end-user company name end-user company email domain and end-user contact to confirm the registration can proceed.

• Review the product list on each request for consistency confirming that each product has corresponding support and/or subscription that quantities match between them and that service durations are aligned across items.

• Identify the internal account owner for the end-user in the system register the opportunity and route it to that owner.

• When the end-user account does not yet exist in the system request its creation from the appropriate internal department.

• Apply internal rules and exceptions for specific registration scenarios as trained by the team.

• Meet or beat published service level agreements (SLAs) for deal registration processing.

• Identify and analyze problems and resolve them within scope of authority; escalate to supervisor team members or other Fortinet departments as appropriate.

• Perform all job functions with a positive professional attitude.

Required Skills

• Strong attention to detail and accuracy in data validation.

• Comfortable working with CRM systems (e.g. Salesforce) for daily record checking and registration.

• Basic to intermediate Excel skills.

• Demonstrated ability to follow structured processes and internal rules/guidelines consistently.

• Demonstrated ability to work effectively under pressure and prioritize a high volume of requests.

• Excellent communication and interdepartmental skills to coordinate with other Fortinet departments (e.g. account creation).

• Self-starter with demonstrated ability to work independently in a team environment.

• Strong verbal and written communication delivering clear and timely responses to partners and internal stakeholders.