Payment Operations Global Processing Function Lead

Were looking for a Function Lead to oversee Global Processing Operations!

As a Function Lead youll be a strong people leader with a sharp focus on delivering world-class service at scale across a 24/7 global operating footprint. Youll drive operational excellence through a deep understanding of service delivery multi-site team development and continuous process improvement. Youll support and empower Team Leads across our global locations foster collaboration across stakeholders and act as a bridge between Global Processing and other payment operation verticals. 

Your Mission

Our mission in Global Processing Operations is clear: We guarantee the seamless flow of customer funds by consistently providing excellent customer experience without any delays. 

In this role youll be a key force in executing that missionleading 24/7 operations maintaining strict SLA standards across 50 currencies minimizing processing losses and building a sustainable future-proof operating model.

You will:

• Develop and support Team Leads across our global locations (including Tallinn Budapest Austin Singapore São Paulo and Hyderabad) as they scale support and mentor team members focusing on their growth as proactive leaders.

• Drive service delivery excellence by ensuring strict SLAs and KPIs are consistently metmaintaining our target of solving 90% of cases within 1 hour across all queues

• Ensure long-term scalability by building resilient processes minimizing processing losses and managing the migration of operational workloads from regional teams into Global Processing.

• Own and deliver operational plans for 24/7 global queue management ensuring precision speed and seamless handover between global time zones.

• Collaborate cross-functionally to manage operational impact and unlock opportunities to improve customer experience migrate operational tasks and streamline processes. 

This role will give you the opportunity to:

• Make an Impact Eliminate bottlenecks and streamline processing across critical queues. Youll directly contribute to Mission Zero by making global payment processing faster more predictable and frictionless.   

• Challenge Yourself Lead operations for a rapidly scaling global team (spanning 10 Team Leads and 80 Specialists and System Experts) handling complex high-speed multi-currency flows.  

• Inspire Teams As a People Developer youll foster an inclusive environment across global sites partnering with technical and operational leaders to shape how we scale processing operations through 2026 and beyond. 

Qualifications :

• 2 years of direct people management experience including experience managing other managers or Team Leads across multi-site/international locations.

• Proven track record managing 30 FTEs within a high-volume 24/7 operational environment.

• Hands-on expertise in global payment processing clearing systems (SWIFT SEPA ACH Pix domestic rails) and multi-currency flows across 50 currencies.

• Proficiency with analytics tools (SQL Looker Tableau Excel) to build dashboards analyze queue metrics drive SLA/KPI performance and project capacity.

• Demonstrated success applying process improvement methodologies (Lean Six Sigma Agile) to reduce cycle times eliminate manual work and minimize financial/processing losses.

• Experience executing operational migrations multi-time-zone shift handovers and business continuity/disaster recovery plans.

• Proven track record partnering with cross-functional teams (Product Engineering Compliance Treasury) to resolve system bottlenecks and influence roadmaps.

• Strong incident management capabilities with experience leading teams through high-severity processing outages or delays.

• Fluent in English (written and spoken) with clear executive communication skills.

Additional Information :

Heads Up on Resumes: Please submit your resume in English. We want to be sure we give everyones application a fair review! Resumes in Portuguese will not be consider. 

Take a look in what we offer:

• RSUs in a rapidly growing company

• Flexible working model 

• An annual self-development budget

• Health and dental allowance for you and your dependents

• Company-paid: Life Insurance and an EAP program

• Paid time off: 30 days vacation 3 Me days 1 volunteer day annually

• A paid 6-week sabbatical leave after four years

• 8-weeks of paid parental leave after a year with us and child care assistance

• Transportation vouchers

• Food (730 BRL per month) and meal (1188 BRL per month) vouchers

•  TotalPass access to 3500 gyms and studios throughout Brazil

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work :

No

Employment Type :

Full-time