Marketing Lead Development Representative, MRC Marketing Response Center
Department:
Job Summary
We are looking for talented builders to join the Global MRC team based in São Paulo Brazil to engage with new and prospective AWS customers in LATAM.
MRC is the customer engagement arm of the Marketing organization. Our mission is to learn from customers understand their needs and educate them about the benefits of AWS and all the services we offer to help them embark on their cloud and AI journey quickly and easily. It is a critical function within the lead and demand generation process with the objective to profile nurture and qualify marketing leads generated from various marketing events campaigns and activities.
Key job responsibilities
Build an AWS leads database by interacting with customers by phone email and/or live chat
Respond to customers inquiries in a timely manner to accelerate their cloud journey and AI journey
Educate customers that are in the beginning of the cloud journey and move them from warm or little interest to active interest.
Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases.
Through nurture efforts create higher value leads resulting in higher conversion rates.
Actively leverage AI to catalyze your productivity and globalize any break-through solutions through structured scaling programs.
Work closely with Marketing Sales and Partners stakeholders to achieve campaign goals.
Work closely with the AWS partner community to jointly nurture leads and perform activities to identify new business opportunities.
Opportunity to be part of a team to lead global cross-functional MRC projects driving operational excellence and better customer experiences.
About the team
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better- rounded professional.
- 2 years of professional non-internship marketing experience
- 1 years of Salesforce Tableau Vidyard and Excel experience
- 1 years of designing building and launching successful email engagement programs specifically lifecycle/nurture programs experience
- Experience in cold calling prospecting and qualifying companies or equivalent
- Speak write and read fluently in Spanish and English at C1 level or above
- Bachelors degree in a relevant field or equivalent work experience
- Experience working with a major brand or entertainment company in project/production management
- Experience in e-commerce start ups advertising commercial
- Experience using data visualization tools
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Unclear Seniority
About Company
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