JuniorMiddle Customer Success & Implementation Support Specialist (AI Solutions)

• Serve as a primary point of contact for Customer operational and configuration requests
• Support implementations and deployments from initiation through production launch
• Manage Customer requests related to pricing updates workflow modifications offer configuration and content updates
• Coordinate activities across Customer Success Data Science Data Engineering and Software Engineering teams
• Track implementation progress and help ensure timely completion of project milestones
• Facilitate communication between internal stakeholders and Customer representatives
• Gather document and maintain requirements deployment activities and operational changes
• Assist with issue investigation troubleshooting escalation management and resolution tracking
• Participate in testing validation and quality assurance activities before releases and deployments
• Help improve operational processes and maintain high standards of Customer support and service delivery
• Ensure accurate documentation and transparency of ongoing operational activities

Qualifications :

• 13 years of experience in Customer support implementation support project coordination Customer Success technical operations or related roles
• Strong organizational and multitasking skills with the ability to manage multiple priorities simultaneously
• Excellent written and verbal communication skills
• Experience communicating directly with Customers in a professional environment
• Ability to collaborate effectively with technical and non-technical stakeholders
• Strong attention to detail and problem-solving skills
• Comfortable working with software platforms web applications and technical documentation
• Ability to gather business requirements and translate them into actionable tasks
• Understanding of operational support and deployment coordination processes
• Upper-Intermediate or higher level of English

WILL BE A PLUS

• Experience supporting SaaS platforms or enterprise software implementations
• Familiarity with CRM ticketing or project management tools such as Salesforce Jira Zendesk or Asana
• Basic understanding of APIs software deployment processes and data integrations
• Knowledge of telecommunications subscription-based services or Customer acquisition workflows
• Exposure to AI machine learning recommendation systems or analytics-driven platforms

PERSONAL PROFILE

• Strong communicator with a Customer-oriented mindset
• Well-organized and detail-oriented
• Proactive and capable of working independently
• Collaborative team player able to work across distributed teams
• Adaptable to dynamic project environments and changing priorities
• Responsible and process-oriented with strong follow-through skills

Remote Work :

Yes

Employment Type :

Full-time