IT Solutions Manager Latam

To lead the strategy governance implementation support and continuous improvement of Eurofins business applications and IT solutions ensuring alignment between technology capabilities and business objectives.

The IT Solutions Manager is responsible for managing the application portfolio overseeing projects driving innovation ensuring compliance with Eurofins standards and leading multidisciplinary teams to deliver reliable scalable and secure solutions that support operational excellence and business growth.

This role acts as the primary liaison between business stakeholders regional and global IT teams external vendors and local support teams to ensure successful delivery of technology initiatives and maximization of business value.

SPECIFIC ASSIGNMENTS

Strategic Leadership

• Define and execute the IT Solutions strategy aligned with business objectives and Eurofins global standards.
• Develop and maintain the application portfolio roadmap and prioritize initiatives according to business value and operational needs.
• Partner with business leaders to identify opportunities for digital transformation process optimization and automation.
• Drive innovation initiatives and promote the adoption of best practices and emerging technologies.

Applications & Solutions Management

• Oversee the lifecycle management of business applications including LIMS CRM ERP E-Commerce Data Analytics Middleware and other Eurofins corporate systems.
• Ensure application stability performance scalability and availability.
• Coordinate implementation of new systems enhancements upgrades and integrations.
• Ensure alignment of solutions with enterprise architecture guidelines and business requirements.
• Establish governance processes for demand management change management release management and application support.

Project & Portfolio Management

• Manage the portfolio of IT projects and initiatives ensuring delivery within scope timeline budget and quality standards.
• Monitor project risks and implement mitigation plans.
• Coordinate local regional and global deployments of Eurofins corporate solutions.
• Support business cases and investment proposals for technology initiatives.

Leadership & People Management

• Lead and develop the IT Solutions team including employees contractors and consultants.
• Establish goals development plans and performance metrics for team members.
• Foster a culture of accountability collaboration innovation and continuous improvement.
• Support talent acquisition succession planning and capability development.

Business Relationship Management

• Collaborate with business stakeholders to understand strategic and operational requirements.
• Ensure effective communication between IT and business functions.
• Act as trusted advisor for technology-related decisions and solution design.
• Facilitate governance meetings and steering committees when required.

Vendor & Financial Management

• Manage relationships with software vendors service providers and implementation partners.
• Negotiate contracts licensing agreements maintenance agreements and service levels.
• Prepare and manage annual budgets forecasts and cost optimization initiatives related to IT Solutions.
• Ensure effective utilization of resources and technology investments.

Compliance Security & Risk Management

• Ensure compliance with Eurofins Key Group Documents (KGDs) IT policies cybersecurity standards LGPD and applicable regulations.
• Collaborate with Cybersecurity Infrastructure and Quality teams to mitigate risks.
• Ensure data integrity confidentiality availability and business continuity.
• Support internal and external audits related to systems and applications.

International Collaboration

• Collaborate with Global Regional and Divisional IT teams to ensure alignment with corporate standards and strategic initiatives.
• Participate in international projects integrations and technology programs.
• Share best practices lessons learned and successful implementations across the Eurofins organization.

Continuous Improvement

• Monitor system performance and service levels.
• Define and track KPIs related to system reliability team performance project delivery and customer satisfaction.
• Identify opportunities to improve business processes system usability and operational efficiency.
• Promote continuous improvement initiatives across the application landscape.

Other Responsibilities

• Perform other related activities as needed or at the discretion of management.

EVOLUTION

The holder of this position is expected to evolve from managing operational activities to becoming a strategic technology leader capable of driving digital transformation initiatives influencing executive decision-making and proactively identifying opportunities that improve efficiency compliance customer experience and business performance across the organization.

PERFORMANCE APPRAISAL CRITERIA

• System availability and reliability.
• SLA compliance.
• Successful project delivery (scope timeline budget and quality).
• Internal customer satisfaction.
• Business value generated through technology initiatives.
• Budget adherence and cost optimization.
• Team performance and engagement.
• Application security and compliance metrics.
• Continuous improvement results.
• Portfolio and roadmap execution.

Qualifications :

REQUIRED PROFILE

Personal Skills

• Strong leadership and people management skills.
• Strategic thinking and business acumen.
• Excellent analytical and problem-solving abilities.
• Strong communication and stakeholder management skills.
• Negotiation and conflict resolution capabilities.
• Ability to manage change and organizational transformation.
• Strong customer and service orientation.
• Capability to work effectively in multicultural and international environments.

Initial Education Background

• Bachelors Degree in Computer Science Information Systems Software Engineering Engineering or related field.
• MBA Specialization or Masters Degree in Information Technology Business Administration Project Management or related area.

Additional Education Background (Desired)

• ITIL Certification.
• PMP PMI-ACP or equivalent Project Management Certification.
• Agile Certifications (Scrum SAFe or equivalent).
• COBIT Foundation.
• Microsoft Oracle SAP Salesforce or related enterprise solution certifications.
• Cybersecurity Governance certifications are considered a plus.

Language Skills

• Fluent English.
• Advanced Spanish.
• Portuguese (Native).

Type and Duration of Previous Experience

• More than 12 years of experience in Information Technology.
• Minimum 5 years in leadership or management positions.
• Experience managing enterprise applications and business-critical systems.
• Experience working in multinational environments.
• Previous experience in laboratory life sciences diagnostics food testing or regulated industries is highly desirable.

Technical Knowledge

• Enterprise Applications (LIMS ERP CRM E-Commerce).
• Application Lifecycle Management.
• Systems Integration and Middleware.
• Data Analytics and Business Intelligence.
• Cloud Platforms and Digital Transformation.
• Enterprise Architecture concepts.
• Cybersecurity and Risk Management.
• Agile and Hybrid Project Delivery Methodologies.
• IT Governance Frameworks (ITIL COBIT).
• Budget and Vendor Management.
• Business Process Analysis and Optimization.

Desirable:

• Experience with Eurofins systems and platforms.
• Knowledge of laboratory workflows and quality systems.
• Experience with regulated environments and compliance requirements.
• Knowledge of AI Automation and Data Governance initiatives.

Informações adicionais :

Informações da vaga:

• Escala de trabalho: Segunda-feira a sexta-feira.
• Horário: Das 08:00h às 17:00h.
• Regime híbrido: Com atuação presencial de 2 a 3 dias por semana na unidade de Indaiatuba/SP.

Remote Work :

No

Employment Type :

Full-time