Commercial Support Analyst Jobs in Campinas

- Operate and monitor global IT services with a focus on servers storage backup and cloud-based solutions.- Oversee and ensure the support process for IT solutions whether on-premises or in the cloud.- Identify and initiate escalation procedures and prioritize support activities.- Handle troubleshoo...

Principais responsabilidades:- Prepare cost reports for IT projects and key performance indicators (KPIs) for products/solutions- Set up the initial project resource plan by creating Work Breakdown Structure (WBS) elements and their relationships (Gantt Chart) and update it as needed- Independently...

Create Change Tickets (CRQ in SMT-Remedy or SNOW) in Bosch defined tool based on given inputs by various internal steakholdersAssign tasks to multiple internal service ownersOrder External Service Provider (ESP) service packages within CRQ processFollow up and report on CRQ status together with proj...

Principais responsabilidades:- Create Change Tickets (CRQ in SMT-Remedy or SNOW) in Bosch defined tool based on given inputs by various internal steakholders- Assign tasks to multiple internal service owners- Order External Service Provider (ESP) service packages within CRQ process- Follow up and re...