Solution & Service Engineer

• Provide pre-sales technical support to Sales Managers distributors installers EPCs and key customers including product selection system configuration and technical solutions.

• Deliver after-sales technical support troubleshooting installation commissioning communication software and product-related issues.

• Build and maintain strong technical relationships with key customers through regular meetings visits and project support.

• Support new product launches technical training webinars workshops and customer events in the Benelux and French market.

• Collect and communicate customer requirements market feedback and recurring technical issues to Product and R&D teams.

• Support local product testing and validation including firmware software compatibility and system integration testing.

• Maintain and localise technical documentation such as manuals FAQs troubleshooting guides and training materials.

• Work closely with Sales Product Service and R&D teams to ensure timely resolution of customer and product issues.

Requirements

• Bachelors degree or above in Electrical Engineering Electronics Renewable Energy Automation or a related technical field.

• Relevant experience in solar PV inverter battery energy storage or renewable energy systems is highly preferred.

• Good understanding of PV systems inverters batteries electrical systems and system commissioning.

• Previous experience in technical support field service application engineering or pre-sales engineering is preferred.

• Strong troubleshooting and problem-solving skills.

• Comfortable communicating directly with installers distributors EPCs and professional customers.

• Strong customer-service mindset and ability to manage technical issues independently.

• Good communication and cross-functional collaboration skills.

• Willingness to travel within Benelux France and occasionally within Europe.

• Fluent French and good English skills are required.