Site Quality Director

Req ID:517977

At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day more than 80 000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.

Purpose of the Job
The Site Quality Director manages the Site Quality Teams to ensure that all deliveries meet the required quality level.
He/She cascades and implements Site objectives within the Quality organization and ensures the deployment of quality policy and tools at Site level.

• Position in the Organisation

Organisation Structure
Quality & Continuous Improvement (Q&CI)

Reporting Line

• Reports directly to: Region Quality Director
• Dotted line to: Regional SVP

Direct Reports

• Site Quality Directors

Network & Links

Internal

• Site Management / Regional Center Committee
• Alstom Quality Network
• Member of the Site Management Committee

External

• Customer representatives
• Suppliers and subcontractors

• Main Responsibilities

Quality Action Plan

• Develop a strong Quality Culture and promote a Right First Time approach.
• Ensure consistency between QCD objectives and contractual/regulatory obligations applicable to projects.
• Drive continuous improvement plans to analyze and reduce CONQ NCR Safety issues and Demerit.

Quality Embedded in Operations

• Deploy the Quality Policy within the Site Management Committee.
• Be responsible for Quality and Safety assessment of products and services delivered in line with contractual quality requirements.
• Increase customer satisfaction through periodic meetings customer surveys and product delivery controls.
• Manage and escalate top issues impacting Safety and Customer satisfaction.
• Ensure DFQ Gate Reviews and Suppliers FAI are performed on time including waivers when required.

Quality Resources Management

• Lead manage and develop Quality teams using Quality School expertise and APSYS.
• Deploy standard tools and indicators and contribute to their continuous improvement.

QMS and Process Management

• Ensure process governance risk and opportunity management with Site interested parties.
• Evaluate quality performance of each process through internal audits.
• Ensure proper update of Quality (QMS) reference documents using the REX process.
• Ensure Site QMS compliance with Alstom standards customer standards and ISO 9001 / IRIS / CMMI / ECM requirements.

Performance Measurements

• Monitor standard Quality KPIs (Demerit CONQ FAI DFQ Go on Time K1 K2 K3 etc.).
• Track APSYS score internal and external audit results.
• Monitor customer satisfaction through customer audits and yearly site evaluations.

• Job Location / Mobility

• Site-based position with travels and missions.

• Main Required Competences

Educational Requirements

Mandatory

• Masters degree in Engineering General Management or Quality Management.

Desirable

• Knowledge of the railway industry (standards norms certifications).

Experience

Mandatory

• Minimum 10 years of experience in Quality Project and Operations environments.
• Proven experience in managing quality and problem-solving tools.

Desirable

• Senior management experience with good knowledge of different types of products.

Competencies & Skills (Technical & Behavioral)

• Fluent in English (mandatory).
• Strong customer orientation.
• Data-driven courageous and rigorous mindset.
• Ability to manage teams in cross-functional and multicultural environments.
• Strong leadership and communication skills.

You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family youll be proud. If youre up for the challenge wed love to hear from you!

Important to note

As a global business were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

Job Type:Experienced