ServiceNow Technical Consultant

As a ServiceNow Technical Consultant at Devoteam you design configure and implement ServiceNow
solutions that translate business requirements into robust scalable technical configurations. You apply
ServiceNow best practices to decide when to configure out-of-the-box and when tailored customization
is required. Alongside hands-on delivery you mentor junior team members and proactively flag risks
dependencies and improvement opportunities within your scope of work.
At Devoteam we lean into change and embrace emerging technologies from day one. Every consultant
receives dedicated AI training and modern tools designed to streamline daily work amplify expertise
and fast-track learning.

Responsibilities
Design configure and implement ServiceNow solutions according to business and functional
requirements
Translate business needs into scalable technical configurations and detailed technical designs
Customize the platform when required following ServiceNow best practices and coding
standards
Develop integrations with third-party systems (REST SOAP file-based transfers)
Deliver well-documented thoroughly tested customizations including unit testing and
structured testing approaches
Mentor and guide junior team members on both technical and functional topics
Proactively identify risks dependencies or improvement opportunities within your scope of
work
Support platform upgrades and ongoing application maintenance

Qualifications :

Requirements / Qualifications
3 years of hands-on experience in ServiceNow configuration and development
Strong understanding of ServiceNow administration App Engine and customization practices
Proficiency in JavaScript Glide API business rules script includes and UI policies
Proven experience in unit testing and awareness of structured testing approaches
Comfortable with both "out-of-the-box" implementations and tailored customizations
Fluent in Dutch and/or French plus English; strong communication skills with technical and non-
technical stakeholders
ServiceNow Certified System Administrator (CSA) required

Mindset & Work Ethic
Customer-oriented and quality-driven
Autonomous with a proactive mindset
Agile adaptable and collaborative

Nice to Have
Experience with Service Portal Employee Center and Agent Workspace
ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS)
Experience in greenfield implementations (from scratch)
Familiarity with middleware integrations (MuleSoft Dell Boomi Kafka)
Experience with AI on the ServiceNow platform (e.g. Now Assist Control Tower) is a plus
provided it can be demonstrated with concrete examples

Additional Information :

What We Offer

• A challenging and varied role within Devoteam.

• A competitive salary package including company car net allowances meal vouchers and group insurance.

• Continuous learning opportunities: certifications training budgets conferences and internal knowledge-sharing.

• A hybrid work model with modern inspiring office spaces designed for collaboration.

• A culture that values innovation autonomy and personal growth.

Remote Work :

No

Employment Type :

Full-time